In our RT, we have a custom field that I’ll call
bug_number. For our support queue, this number should be numeric, so I have the validation set to
(?#Digits)^([\d.]+|)$, as one would expect. In the support queue,
bug_number isn’t mandatory.
bug_number custom field also applies to our
bugs queue. In this case, I still want validation to test for digits, but now
bug_number should be mandatory. Is there a way to set different validations depending on which queue the ticket belongs to?