Differentiating "Ticket CC" and "Queue CC"

Hi all,

I am trying to carve a workflow for our support team but I am having a
problem as I would like to have different scrip running for “external”
people watching the ticket (in ticket CC people) and the support team
(that are watchers of the queue in the CC area).

Is there a way in scrips to differentiate “Queue CCs” and “Ticket CCs” ?

Many thanks in advance.

Jean-Michel Cazaux
Head of Technology
Eckoh UK Limited
Telford House, Corner Hall,
Hemel Hempstead, Hertfordshire HP3 9HN

T 08701 107129
F 08701 107107
M n/a
W www.eckoh.com

Winner, Best Use of Technology Partnership, CCA Excellence Awards 2007

Winner, Innovation of the Year Award, Transport Innovations 2007

This communication contains information, which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s) only. If you are not the intended recipient(s) please note that any form of distribution, copying or use of this communication or the information in it is strictly prohibited and may be unlawful. If you have received this communication in error please return it to the sender and then delete it. Opinions expressed in this message are those of the author, and are not binding on the company.

Registered in England and Wales, No. 2796531
Registered office: Telford House, Corner Hall, Hemel Hempstead, Hertfordshire HP3 9HN

A member of the Eckoh Plc group of companies.

Jean-Michel,

I know in the "Action" pull-down option of a scrip "CC'c" are listed as 

well as “Others”. Perhaps looking at the base code for that option will
give an idea on how to address that differentiation. I’m not much of a
perl guy, but I’m guessing that if you can get to that code, it might
help. Hope this helps.

Kenn
LBNLOn 11/21/2007 12:33 AM, Jean-Michel Cazaux wrote:

Hi all,

I am trying to carve a workflow for our support team but I am having a
problem as I would like to have different scrip running for “external”
people watching the ticket (in ticket CC people) and the support team
(that are watchers of the queue in the CC area).

Is there a way in scrips to differentiate “Queue CCs” and “Ticket CCs” ?

Many thanks in advance.

Jean-Michel Cazaux
Head of Technology
Eckoh UK Limited
Telford House, Corner Hall,
Hemel Hempstead, Hertfordshire HP3 9HN

T 08701 107129
F 08701 107107
M n/a
W http://www.eckoh.com/ www.eckoh.com http://www.eckoh.com/

Winner, Best Use of Technology Partnership, CCA Excellence Awards 2007

Winner, Innovation of the Year Award, Transport Innovations 2007

This communication contains information, which is confidential and may
also be privileged. It is for the exclusive use of the intended
recipient(s) only. If you are not the intended recipient(s) please note
that any form of distribution, copying or use of this communication or
the information in it is strictly prohibited and may be unlawful. If you
have received this communication in error please return it to the sender
and then delete it. Opinions expressed in this message are those of the
author, and are not binding on the company.

Registered in England and Wales, No. 2796531
Registered office: Telford House, Corner Hall, Hemel Hempstead,
Hertfordshire HP3 9HN

A member of the Eckoh Plc group of companies.



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