Different result when query launched from dropdown menu vs. home page body

Some of our users ( me for example :-} ) have been noticing a strange
behavior on an RT 4.0.7 system. When a query has been saved to the
left hand side drop down menu and is run from that location it
eventually times out.

But the when same query has been to a users RT home page and is
clicked on to run from there, it responds quickly and returns
the expected data without any timeouts.

And it is the same query.

Any idea as to why that is happening? Same query, same mysql
server, same apache front end box. The only difference is the
part of the RT screen from which the query is executed.

tia,
Ted Maas
University of Illinois at Chicago

Some of our users ( me for example :-} ) have been noticing a strange
behavior on an RT 4.0.7 system. When a query has been saved to the
left hand side drop down menu and is run from that location it
eventually times out.

With several themes it’s hard to tell what you mean. Default 4.x
layout has no LHS drop down menu :slight_smile: Can you be more specific?
Screenshot?

URLs for both variants may help.

Enabling SQL logging for some time may help as well.

But the when same query has been to a users RT home page and is
clicked on to run from there, it responds quickly and returns
the expected data without any timeouts.

And it is the same query.

Any idea as to why that is happening? Same query, same mysql
server, same apache front end box. The only difference is the
part of the RT screen from which the query is executed.

tia,
Ted Maas
University of Illinois at Chicago

Best regards, Ruslan.