Difference between Take, Steal and Own ticket (RT3)

RT Users
1

In RT3 rights, I see 3 different options:

- Take ticket
- Steal ticket
- Own ticket

What’s the difference between the three. I think I understand Own and Take.
What’s steal? Taking somebody else’s ticket?

2

yes it means exactly that lets say that you own a ticket and you can’t solve
this ticket so your manage decide to help you out so he will take away the
ticket away from you meaning he will have to steal it .On Wednesday 21 April 2004 10:09 am, kranga wrote:

In RT3 rights, I see 3 different options:

- Take ticket
- Steal ticket
- Own ticket

What’s the difference between the three. I think I understand Own and Take.
What’s steal? Taking somebody else’s ticket?

The rt-users Archives

RT Developer and Administrator training is coming to LA, DC and Frankfurt
this spring and summer. http://bestpractical.com/services/training.html

Sign up early, as class space is limited.

3

kranga from:

In RT3 rights, I see 3 different options:

- Take ticket

Change ownership from nobody user to yourself.

- Steal ticket

Change ownership from other then nobody user to yourself.
- Give ticket
Change ownership from yourself user to other user.

- Own ticket

Right to be an owner in all cases. If don’t have this right then all
above not accesible for you.

What’s the difference between the three. I think I understand Own and Take.
What’s steal? Taking somebody else’s ticket?
See also:
Request Tracker Wiki