# Difference between reply and comment

Hello everybody

One of my colleague ask me this

and i have to admit from myself … i don’t know

did anybody know where is the difference?

best regards john s.

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The answer is in the wiki
GerardOn 2011-05-19 11:57, john s. wrote:

Hello everybody

One of my colleague ask me this
and i have to admit from myself … i don’t know
did anybody know where is the difference?

best regards john s.

Hello everybody

One of my colleague ask me this

and i have to admit from myself … i don’t know

did anybody know where is the difference?

best regards john s.

Hi John

I believe comment doesn’t send an email to the requestor whereas reply
does

regards

Garry

Dr Garry Booth
IT Services
Loughborough University

thnx everybody

best regards john s.
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The answer is indeed in the wiki. Reply is the same as Correspondence that
goes to the Requestor, maybe the CC: on the ticket. Comments are generally
for internal staff and may be sent to the AdminCC.

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