Difference between a ticket AdminCc and queue AdminCc

RT Users
1

Is there a way to distinguish if the AdminCc belongs to the ticket
AdminCc or the queue AdminCc? Are they the same?

We have an AdminCc group for a queue.

We want to set corresponders as an AdminCc so they get Bcc’d instead of Cc’d.

If I create a Scrip that says notify AdminCc on correspond, will RT
send to the ticket AdminCc or the queue AdminCc?

I don’t know if I am making any sense but please help me clear this up.

currently all corresponders are added as Cc’s and they show up in the
customers Cc list which we do not want. How can we avoid this?

2

They are treated equally when making ACL and email decisions.

Now playing: French Connection - Monte Carlo
Yahoo | Mail, Weather, Search, Politics, News, Finance, Sports & Videos 12/3/07, slamp slamp slackamp@gmail.com wrote:

Is there a way to distinguish if the AdminCc belongs to the ticket
AdminCc or the queue AdminCc? Are they the same?

We have an AdminCc group for a queue.

We want to set corresponders as an AdminCc so they get Bcc’d instead of Cc’d.

If I create a Scrip that says notify AdminCc on correspond, will RT
send to the ticket AdminCc or the queue AdminCc?

I don’t know if I am making any sense but please help me clear this up.

currently all corresponders are added as Cc’s and they show up in the
customers Cc list which we do not want. How can we avoid this?

The rt-users Archives

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we’ll take
up to 20 percent off the price. This sale won’t last long, so get in touch today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

3

Todd,

Your reply made me think. If I have a queue watcher Admincc set up with

the right to “AdminQueue”, does your answer mean that if I add a name to
the TICKET AdminCc that this person will now have the right to
“AdminQueue”? I don’t think that is right. I do not think that the ACL
is the same. email yes. Unless you are referring to ACL decisions ABOUT
email, then I agree.

Kenn
LBNLOn 12/3/2007 7:46 AM, Todd Chapman wrote:

They are treated equally when making ACL and email decisions.

Now playing: French Connection - Monte Carlo
Yahoo | Mail, Weather, Search, Politics, News, Finance, Sports & Videos

On 12/3/07, slamp slamp slackamp@gmail.com wrote:

Is there a way to distinguish if the AdminCc belongs to the ticket
AdminCc or the queue AdminCc? Are they the same?

We have an AdminCc group for a queue.

We want to set corresponders as an AdminCc so they get Bcc’d instead of Cc’d.

If I create a Scrip that says notify AdminCc on correspond, will RT
send to the ticket AdminCc or the queue AdminCc?

I don’t know if I am making any sense but please help me clear this up.

currently all corresponders are added as Cc’s and they show up in the
customers Cc list which we do not want. How can we avoid this?

The rt-users Archives

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we’ll take
up to 20 percent off the price. This sale won’t last long, so get in touch today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we’ll take
up to 20 percent off the price. This sale won’t last long, so get in touch today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4

You are correct. I meant ACL decisions regarding the ticket.

Now playing: The White Stripes - Stop Breaking Down
Yahoo | Mail, Weather, Search, Politics, News, Finance, Sports & Videos 12/3/07, Kenneth Crocker KFCrocker@lbl.gov wrote:

Todd,

    Your reply made me think. If I have a queue watcher Admincc set up with

the right to “AdminQueue”, does your answer mean that if I add a name to
the TICKET AdminCc that this person will now have the right to
“AdminQueue”? I don’t think that is right. I do not think that the ACL
is the same. email yes. Unless you are referring to ACL decisions ABOUT
email, then I agree.

Kenn
LBNL

On 12/3/2007 7:46 AM, Todd Chapman wrote:

They are treated equally when making ACL and email decisions.

Now playing: French Connection - Monte Carlo
Yahoo | Mail, Weather, Search, Politics, News, Finance, Sports & Videos

On 12/3/07, slamp slamp slackamp@gmail.com wrote:

Is there a way to distinguish if the AdminCc belongs to the ticket
AdminCc or the queue AdminCc? Are they the same?

We have an AdminCc group for a queue.

We want to set corresponders as an AdminCc so they get Bcc’d instead of Cc’d.

If I create a Scrip that says notify AdminCc on correspond, will RT
send to the ticket AdminCc or the queue AdminCc?

I don’t know if I am making any sense but please help me clear this up.

currently all corresponders are added as Cc’s and they show up in the
customers Cc list which we do not want. How can we avoid this?

The rt-users Archives

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we’ll take
up to 20 percent off the price. This sale won’t last long, so get in touch today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we’ll take
up to 20 percent off the price. This sale won’t last long, so get in touch today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

5

Todd,

Kool. Then we are in agreement, which makes me feel better. Thanks.

Kenn
LBNLOn 12/3/2007 12:41 PM, Todd Chapman wrote:

You are correct. I meant ACL decisions regarding the ticket.

Now playing: The White Stripes - Stop Breaking Down
Yahoo | Mail, Weather, Search, Politics, News, Finance, Sports & Videos

On 12/3/07, Kenneth Crocker KFCrocker@lbl.gov wrote:

Todd,

    Your reply made me think. If I have a queue watcher Admincc set up with

the right to “AdminQueue”, does your answer mean that if I add a name to
the TICKET AdminCc that this person will now have the right to
“AdminQueue”? I don’t think that is right. I do not think that the ACL
is the same. email yes. Unless you are referring to ACL decisions ABOUT
email, then I agree.

Kenn
LBNL

On 12/3/2007 7:46 AM, Todd Chapman wrote:

They are treated equally when making ACL and email decisions.

Now playing: French Connection - Monte Carlo
Yahoo | Mail, Weather, Search, Politics, News, Finance, Sports & Videos

On 12/3/07, slamp slamp slackamp@gmail.com wrote:

Is there a way to distinguish if the AdminCc belongs to the ticket
AdminCc or the queue AdminCc? Are they the same?

We have an AdminCc group for a queue.

We want to set corresponders as an AdminCc so they get Bcc’d instead of Cc’d.

If I create a Scrip that says notify AdminCc on correspond, will RT
send to the ticket AdminCc or the queue AdminCc?

I don’t know if I am making any sense but please help me clear this up.

currently all corresponders are added as Cc’s and they show up in the
customers Cc list which we do not want. How can we avoid this?

The rt-users Archives

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we’ll take
up to 20 percent off the price. This sale won’t last long, so get in touch today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we’ll take
up to 20 percent off the price. This sale won’t last long, so get in touch today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com