Diabling autoreply for a queue

Hi Folks,

I’ve search the list archives and the wiki and faqs but
I can’t find an answer to if this is possible.

Can a queue be set not to send an autoreply on mailgate ticket
creation?

  • Sam

Sam Tilders
sam@jovianprojects.com.au
(Move to Jupiter)

Sam Tilders wrote:

Hi Folks,

I’ve search the list archives and the wiki and faqs but
I can’t find an answer to if this is possible.

Can a queue be set not to send an autoreply on mailgate ticket
creation?
Yes.
Delete global AutoReply scrip and create same only in Queues where it’s
required.

Change the condition to User Defined and use this code:

my $trans = $self->TransactionObj->Type;
my $queue = $self->TicketObj->QueueObj->Name;
if ($trans eq ‘Create’ && $queue ne ‘My Queue Name’) {
return 1;
}
0;On Fri, Jul 23, 2004 at 11:07:28PM +1000, Sam Tilders wrote:

Hi Folks,

I’ve search the list archives and the wiki and faqs but
I can’t find an answer to if this is possible.

Can a queue be set not to send an autoreply on mailgate ticket
creation?

  • Sam


Sam Tilders
sam@jovianprojects.com.au
(Move to Jupiter)


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

Change the condition to User Defined and use this code:

my $trans = $self->TransactionObj->Type;
my $queue = $self->TicketObj->QueueObj->Name;
if ($trans eq ‘Create’ && $queue ne ‘My Queue Name’) {
return 1;
}
0;

Thanks, that worked great. and answered another question I had
which was about what format custom conditions took.

Cheers.

  • Sam

Sam Tilders
sam@jovianprojects.com.au
(Move to Jupiter)