Diabling autoreply for a queue

RT Users
1

Hi Folks,

I’ve search the list archives and the wiki and faqs but
I can’t find an answer to if this is possible.

Can a queue be set not to send an autoreply on mailgate ticket
creation?

  • Sam

Sam Tilders
sam@jovianprojects.com.au
(Move to Jupiter)

2

Sam Tilders wrote:

Hi Folks,

I’ve search the list archives and the wiki and faqs but
I can’t find an answer to if this is possible.

Can a queue be set not to send an autoreply on mailgate ticket
creation?
Yes.
Delete global AutoReply scrip and create same only in Queues where it’s
required.

3

Change the condition to User Defined and use this code:

my $trans = $self->TransactionObj->Type;
my $queue = $self->TicketObj->QueueObj->Name;
if ($trans eq ‘Create’ && $queue ne ‘My Queue Name’) {
return 1;
}
0;On Fri, Jul 23, 2004 at 11:07:28PM +1000, Sam Tilders wrote:

Hi Folks,

I’ve search the list archives and the wiki and faqs but
I can’t find an answer to if this is possible.

Can a queue be set not to send an autoreply on mailgate ticket
creation?

  • Sam

–
Sam Tilders
sam@jovianprojects.com.au
(Move to Jupiter)

The rt-users Archives

Be sure to check out the RT wiki at http://wiki.bestpractical.com

4

Change the condition to User Defined and use this code:

my $trans = $self->TransactionObj->Type;
my $queue = $self->TicketObj->QueueObj->Name;
if ($trans eq ‘Create’ && $queue ne ‘My Queue Name’) {
return 1;
}
0;

Thanks, that worked great. and answered another question I had
which was about what format custom conditions took.

Cheers.

  • Sam

Sam Tilders
sam@jovianprojects.com.au
(Move to Jupiter)