Desperately need help identifying Email CC object

List,

I've copied the code that RT uses to get the Email address of CC's 

and add them as ticket watchers. When I HARD-CODE the Emaill address, it
works fine. The ticket has several CC Watchers. However, I’m having
trouble getting the actual CC Address ID’s from the incoming Email. In
my code, I try to identify them with:

my @AddrObj = {$ticket->CcAddresses->id};

That didn't work. Then I tried:

my @AddrObj = [%{$ticket->CcAddresses}];

that didn't work either. The object I try to evaluate is empty. What 

am I missing? Can anyone share with me how I can capture those email
address objects so I can evaluate them and then add them to the Ticket
CC? Your help on this will be greatly appreciated. Thanks.

Kenn
LBNL

my @user_ids;
my $users = $ticket->Cc->UserMembersObj;
while ( my $user = $users->Next ) {
push @user_ids, $user->id;
}On Thu, May 21, 2009 at 10:50 PM, Ken Crocker kfcrocker@lbl.gov wrote:

List,

I’ve copied the code that RT uses to get the Email address of CC’s
and add them as ticket watchers. When I HARD-CODE the Emaill address, it
works fine. The ticket has several CC Watchers. However, I’m having
trouble getting the actual CC Address ID’s from the incoming Email. In
my code, I try to identify them with:

my @AddrObj = {$ticket->CcAddresses->id};

That didn’t work. Then I tried:

my @AddrObj = [%{$ticket->CcAddresses}];

that didn’t work either. The object I try to evaluate is empty. What
am I missing? Can anyone share with me how I can capture those email
address objects so I can evaluate them and then add them to the Ticket
CC? Your help on this will be greatly appreciated. Thanks.

Kenn
LBNL


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Best regards, Ruslan.

Ruslan,

Thanks. I'm not sure where to put this in my code, but I'll pass it 

on to my perl guy and I’m sure we’ll get this going. Thanks again.

Kenn
LBNLOn 5/21/2009 12:49 PM, Ruslan Zakirov wrote:

my @user_ids;
my $users = $ticket->Cc->UserMembersObj;
while ( my $user = $users->Next ) {
push @user_ids, $user->id;
}

On Thu, May 21, 2009 at 10:50 PM, Ken Crocker kfcrocker@lbl.gov wrote:

List,

I’ve copied the code that RT uses to get the Email address of CC’s
and add them as ticket watchers. When I HARD-CODE the Emaill address, it
works fine. The ticket has several CC Watchers. However, I’m having
trouble getting the actual CC Address ID’s from the incoming Email. In
my code, I try to identify them with:

my @AddrObj = {$ticket->CcAddresses->id};

That didn’t work. Then I tried:

my @AddrObj = [%{$ticket->CcAddresses}];

that didn’t work either. The object I try to evaluate is empty. What
am I missing? Can anyone share with me how I can capture those email
address objects so I can evaluate them and then add them to the Ticket
CC? Your help on this will be greatly appreciated. Thanks.

Kenn
LBNL


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Ruslan,

I turned on the log for my test and when I sent an email to the 

Queue, this was the resulting message for my scrip:

[Thu May 21 20:16:51 2009] [error]: Scrip 50645 Commit failed:
RT::ticket::Attachments Unimplemented in RT::Action::UserDefined. ((eval
461) line 6).

I've not seen that response before. By Unimplemented, does it mean I 

have set up something? The code I put in was in the Cleanup area and
ended with a return 1; as usual. Any clues? Thanks.

Kenn
LBNLOn 5/21/2009 12:49 PM, Ruslan Zakirov wrote:

my @user_ids;
my $users = $ticket->Cc->UserMembersObj;
while ( my $user = $users->Next ) {
push @user_ids, $user->id;
}

On Thu, May 21, 2009 at 10:50 PM, Ken Crocker kfcrocker@lbl.gov wrote:

List,

I’ve copied the code that RT uses to get the Email address of CC’s
and add them as ticket watchers. When I HARD-CODE the Emaill address, it
works fine. The ticket has several CC Watchers. However, I’m having
trouble getting the actual CC Address ID’s from the incoming Email. In
my code, I try to identify them with:

my @AddrObj = {$ticket->CcAddresses->id};

That didn’t work. Then I tried:

my @AddrObj = [%{$ticket->CcAddresses}];

that didn’t work either. The object I try to evaluate is empty. What
am I missing? Can anyone share with me how I can capture those email
address objects so I can evaluate them and then add them to the Ticket
CC? Your help on this will be greatly appreciated. Thanks.

Kenn
LBNL


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

There is no attachments on a ticket, but transactions that have attachments.
http://wiki.bestpractical.com/view/AddAttachmentLinksToMailOn Fri, May 22, 2009 at 12:23 AM, Ken Crocker kfcrocker@lbl.gov wrote:

Ruslan,

I turned on the log for my test and when I sent an email to the Queue,

this was the resulting message for my scrip:

[Thu May 21 20:16:51 2009] [error]: Scrip 50645 Commit failed:
RT::ticket::Attachments Unimplemented in RT::Action::UserDefined. ((eval
461) line 6).

I've not seen that response before. By Unimplemented, does it mean I

have set up something? The code I put in was in the Cleanup area and ended
with a return 1; as usual. Any clues? Thanks.

Kenn
LBNL

On 5/21/2009 12:49 PM, Ruslan Zakirov wrote:

my @user_ids;
my $users = $ticket->Cc->UserMembersObj;
while ( my $user = $users->Next ) {
push @user_ids, $user->id;
}

On Thu, May 21, 2009 at 10:50 PM, Ken Crocker kfcrocker@lbl.gov wrote:

List,

I’ve copied the code that RT uses to get the Email address of CC’s
and add them as ticket watchers. When I HARD-CODE the Emaill address, it
works fine. The ticket has several CC Watchers. However, I’m having
trouble getting the actual CC Address ID’s from the incoming Email. In
my code, I try to identify them with:

my @AddrObj = {$ticket->CcAddresses->id};

That didn’t work. Then I tried:

my @AddrObj = [%{$ticket->CcAddresses}];

that didn’t work either. The object I try to evaluate is empty. What
am I missing? Can anyone share with me how I can capture those email
address objects so I can evaluate them and then add them to the Ticket
CC? Your help on this will be greatly appreciated. Thanks.

Kenn
LBNL


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.