Desperately need help identifying Email CC object

RT Users
1

List,

I've copied the code that RT uses to get the Email address of CC's

and add them as ticket watchers. When I HARD-CODE the Emaill address, it
works fine. The ticket has several CC Watchers. However, I’m having
trouble getting the actual CC Address ID’s from the incoming Email. In
my code, I try to identify them with:

my @AddrObj = {$ticket->CcAddresses->id};

That didn't work. Then I tried:

my @AddrObj = [%{$ticket->CcAddresses}];

that didn't work either. The object I try to evaluate is empty. What

am I missing? Can anyone share with me how I can capture those email
address objects so I can evaluate them and then add them to the Ticket
CC? Your help on this will be greatly appreciated. Thanks.

Kenn
LBNL

2

my @user_ids;
my $users = $ticket->Cc->UserMembersObj;
while ( my $user = $users->Next ) {
push @user_ids, $user->id;
}On Thu, May 21, 2009 at 10:50 PM, Ken Crocker kfcrocker@lbl.gov wrote:

List,

I’ve copied the code that RT uses to get the Email address of CC’s
and add them as ticket watchers. When I HARD-CODE the Emaill address, it
works fine. The ticket has several CC Watchers. However, I’m having
trouble getting the actual CC Address ID’s from the incoming Email. In
my code, I try to identify them with:

my @AddrObj = {$ticket->CcAddresses->id};

That didn’t work. Then I tried:

my @AddrObj = [%{$ticket->CcAddresses}];

that didn’t work either. The object I try to evaluate is empty. What
am I missing? Can anyone share with me how I can capture those email
address objects so I can evaluate them and then add them to the Ticket
CC? Your help on this will be greatly appreciated. Thanks.

Kenn
LBNL

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

3

Ruslan,

Thanks. I'm not sure where to put this in my code, but I'll pass it

on to my perl guy and I’m sure we’ll get this going. Thanks again.

Kenn
LBNLOn 5/21/2009 12:49 PM, Ruslan Zakirov wrote:

my @user_ids;
my $users = $ticket->Cc->UserMembersObj;
while ( my $user = $users->Next ) {
push @user_ids, $user->id;
}

On Thu, May 21, 2009 at 10:50 PM, Ken Crocker kfcrocker@lbl.gov wrote:

List,

I’ve copied the code that RT uses to get the Email address of CC’s
and add them as ticket watchers. When I HARD-CODE the Emaill address, it
works fine. The ticket has several CC Watchers. However, I’m having
trouble getting the actual CC Address ID’s from the incoming Email. In
my code, I try to identify them with:

my @AddrObj = {$ticket->CcAddresses->id};

That didn’t work. Then I tried:

my @AddrObj = [%{$ticket->CcAddresses}];

that didn’t work either. The object I try to evaluate is empty. What
am I missing? Can anyone share with me how I can capture those email
address objects so I can evaluate them and then add them to the Ticket
CC? Your help on this will be greatly appreciated. Thanks.

Kenn
LBNL

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4

Ruslan,

I turned on the log for my test and when I sent an email to the

Queue, this was the resulting message for my scrip:

[Thu May 21 20:16:51 2009] [error]: Scrip 50645 Commit failed:
RT::ticket::Attachments Unimplemented in RT::Action::UserDefined. ((eval
461) line 6).

I've not seen that response before. By Unimplemented, does it mean I

have set up something? The code I put in was in the Cleanup area and
ended with a return 1; as usual. Any clues? Thanks.

Kenn
LBNLOn 5/21/2009 12:49 PM, Ruslan Zakirov wrote:

my @user_ids;
my $users = $ticket->Cc->UserMembersObj;
while ( my $user = $users->Next ) {
push @user_ids, $user->id;
}

On Thu, May 21, 2009 at 10:50 PM, Ken Crocker kfcrocker@lbl.gov wrote:

List,

I’ve copied the code that RT uses to get the Email address of CC’s
and add them as ticket watchers. When I HARD-CODE the Emaill address, it
works fine. The ticket has several CC Watchers. However, I’m having
trouble getting the actual CC Address ID’s from the incoming Email. In
my code, I try to identify them with:

my @AddrObj = {$ticket->CcAddresses->id};

That didn’t work. Then I tried:

my @AddrObj = [%{$ticket->CcAddresses}];

that didn’t work either. The object I try to evaluate is empty. What
am I missing? Can anyone share with me how I can capture those email
address objects so I can evaluate them and then add them to the Ticket
CC? Your help on this will be greatly appreciated. Thanks.

Kenn
LBNL

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

5

There is no attachments on a ticket, but transactions that have attachments.
http://wiki.bestpractical.com/view/AddAttachmentLinksToMailOn Fri, May 22, 2009 at 12:23 AM, Ken Crocker kfcrocker@lbl.gov wrote:

Ruslan,

I turned on the log for my test and when I sent an email to the Queue,

this was the resulting message for my scrip:

[Thu May 21 20:16:51 2009] [error]: Scrip 50645 Commit failed:
RT::ticket::Attachments Unimplemented in RT::Action::UserDefined. ((eval
461) line 6).

I've not seen that response before. By Unimplemented, does it mean I

have set up something? The code I put in was in the Cleanup area and ended
with a return 1; as usual. Any clues? Thanks.

Kenn
LBNL

On 5/21/2009 12:49 PM, Ruslan Zakirov wrote:

my @user_ids;
my $users = $ticket->Cc->UserMembersObj;
while ( my $user = $users->Next ) {
push @user_ids, $user->id;
}

On Thu, May 21, 2009 at 10:50 PM, Ken Crocker kfcrocker@lbl.gov wrote:

List,

I’ve copied the code that RT uses to get the Email address of CC’s
and add them as ticket watchers. When I HARD-CODE the Emaill address, it
works fine. The ticket has several CC Watchers. However, I’m having
trouble getting the actual CC Address ID’s from the incoming Email. In
my code, I try to identify them with:

my @AddrObj = {$ticket->CcAddresses->id};

That didn’t work. Then I tried:

my @AddrObj = [%{$ticket->CcAddresses}];

that didn’t work either. The object I try to evaluate is empty. What
am I missing? Can anyone share with me how I can capture those email
address objects so I can evaluate them and then add them to the Ticket
CC? Your help on this will be greatly appreciated. Thanks.

Kenn
LBNL

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.