Description of new privileges

To List,

Now that I’m playing with our new test installation of 3.8.7, I have
some questions about the new privileges. For all questions, assume ALL
Users are “Privileged”:

  1. When applying the “ForwardMessage” to a group of users, how is that
    different than using “Reply”? does it just forward the last messagge or
    all the history or what? Do they need “ReplytoTicket” and/or “Watch” or
    any other permissions to do this?

  2. What’s the difference between “CreateDashboard” and the other
    "CreateXXXDashboard" rights?

  3. In fact, what are the interelationships between all the "Dashboard"
    rights in terms of needing one for the other?

  4. What does “SubscribeDashboard” do and how does it relate to the other
    "Dashboard" rights?

  5. If I do NOT apply “ShowApprovalsTab” to any Group of users, will it
    disappear from ALL screens except for a “SuprUser”?

I may have more questions later, but info on these will help me a great
deal right now.

Thanks.

Kenn
LBNL

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

  1. What’s the difference between “CreateDashboard” and the other
    "CreateXXXDashboard" rights?

CreateOwnDashboard, ModifyOwnDashboard, DeleteOwnDashboard, and
SeeOwnDashboard lets the user operate on dashboards on a personal level.
No one else can use these dashboards.

CreateGroupDashboard, ModifyGroupDashboard, DeleteGroupDashboard, and
SeeGroupDashboard are assigned to users on a group level. This lets the
user operate on dashboards for that group.

CreateDashboard, DeleteDashboard, ModifyDashboard, and SeeDashboard are
assigned to users on a global level. This lets them operate on
system-wide dashboards. In retrospect. these right names should have
included the word System.

  1. In fact, what are the interelationships between all the "Dashboard"
    rights in terms of needing one for the other?

As far as I can remember, there are no hard-coded inter-relationships,
except that you need to be able to see a dashboard to subscribe to it.
Being able to see a dashboard will make modifying and deleting it
easier, obviously.

The Own/Group/System rights are completely distinct.

  1. What does “SubscribeDashboard” do and how does it relate to the other
    "Dashboard" rights?

Users can subscribe to dashboards to receive their results periodically
via email. This is controlled in the “Subscription” tab of the given
dashboard.

This feature requires that you set up the rt-email-dashboards cronjob.

Kenn
LBNL

Shawn
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.10 (Darwin)

iEYEARECAAYFAktPhS4ACgkQsxfQtHhyRPqT/wCgnYn62/ZXbhv2jvgMvBJFPUhS
Tx4AoJC9q4Tbfwnxf+ewa30AAf5MxGtn
=79qW
-----END PGP SIGNATURE-----

Shawn,

Thanks. We don’t run any cron jobs, so I’ll have to take a look at that
process. I’m not very familiar with Dashboards anyway, but from what
I’ve seen, it looks like a method to set up a query to run via the
browser within a session based on some parameters (date/time?). I’m
assuming one can set up recipients for that dashboard/query as well. If
so, would those recipients need to have “Subscribe” in order to get the
results via web?

Kenn
LBNLOn 1/14/2010 12:57 PM, Shawn M Moore wrote:

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

On 1/14/10 3:45 PM, Ken Crocker wrote:

  1. What’s the difference between “CreateDashboard” and the other
    "CreateXXXDashboard" rights?

CreateOwnDashboard, ModifyOwnDashboard, DeleteOwnDashboard, and
SeeOwnDashboard lets the user operate on dashboards on a personal level.
No one else can use these dashboards.

CreateGroupDashboard, ModifyGroupDashboard, DeleteGroupDashboard, and
SeeGroupDashboard are assigned to users on a group level. This lets the
user operate on dashboards for that group.

CreateDashboard, DeleteDashboard, ModifyDashboard, and SeeDashboard are
assigned to users on a global level. This lets them operate on
system-wide dashboards. In retrospect. these right names should have
included the word System.

  1. In fact, what are the interelationships between all the "Dashboard"
    rights in terms of needing one for the other?

As far as I can remember, there are no hard-coded inter-relationships,
except that you need to be able to see a dashboard to subscribe to it.
Being able to see a dashboard will make modifying and deleting it
easier, obviously.

The Own/Group/System rights are completely distinct.

  1. What does “SubscribeDashboard” do and how does it relate to the other
    "Dashboard" rights?

Users can subscribe to dashboards to receive their results periodically
via email. This is controlled in the “Subscription” tab of the given
dashboard.

This feature requires that you set up the rt-email-dashboards cronjob.

Kenn
LBNL

Shawn
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.10 (Darwin)

iEYEARECAAYFAktPhS4ACgkQsxfQtHhyRPqT/wCgnYn62/ZXbhv2jvgMvBJFPUhS
Tx4AoJC9q4Tbfwnxf+ewa30AAf5MxGtn
=79qW
-----END PGP SIGNATURE-----


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Shawn,

Thanks. We don’t run any cron jobs, so I’ll have to take a look at that
process. I’m not very familiar with Dashboards anyway, but from what
I’ve seen, it looks like a method to set up a query to run via the
browser within a session based on some parameters (date/time?). I’m
assuming one can set up recipients for that dashboard/query as well. If
so, would those recipients need to have “Subscribe” in order to get the
results via web?

Not quite. We have documentation about dashboards at:

http://wiki.bestpractical.com/view/ManualDashboards

If you still have questions after reading these, I’d be happy to answer
them.

Kenn
LBNL

Shawn
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.10 (Darwin)

iEYEARECAAYFAktPjFIACgkQsxfQtHhyRPrR4QCdHBmJjdnXZBVshKzT1zS9EUBV
/gsAn3UMIEc7/8oLWttME7/NXpGMIlyh
=C3o0
-----END PGP SIGNATURE-----

Not quite. We have documentation about dashboards at:
http://blog.bestpractical.com/2009/02/rt-38-tutorial-dashboards.html
http://wiki.bestpractical.com/view/ManualDashboards
If you still have questions after reading these, I’d be happy to answer
them.

I do!

When setting an every-other-week subscription, how do I control on
which week it starts? I’ve got one set up that’s on the wrong week
right now.

Eleanor J. (Piglet) Evans, eje@panix.com
Customer Support, (212) 741-4400