Description Displaying in From Fiend in Email Instead of Address

All,

My queue description is appearing in the From field on email messages

I’m not sure where in RT I would go to change this behavior.

Any ideas?

-CK

Charles,

You can override this a couple of ways. One is to change your 

RT_SiteConfig.pm. The other is to replace the “From:” heading in ALL the
templates you use with what you want. The following is an example of
what we have for ALL our templates:Subject: Request Titled: “{$Ticket->Subject}” has been Rejected!

TICKET INFORMATION:
Queue : {$Ticket->QueueObj->Name}

You could do the same thing like this:

From: {$Ticket->OwnerObj->Name}

TICKET INFORMATION:
Queue : {$Ticket->QueueObj->Name}

In this example, I'm replaceing the "From:" that normally appears 

with the name of the ticket owner. You also have to be sure to following
ANY header replacement line with a blank line just before the body. Hope
this helps.

Kenn
LBNL

Ken,

Your template suggestion is working well. Thank you!

-CKFrom: Ken Crocker [mailto:kfcrocker@lbl.gov]
Sent: Monday, April 06, 2009 2:09 PM
To: Charles Kugelman
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Description Displaying in From Fiend in Email
Instead of Address

Charles,

You can override this a couple of ways. One is to change your

RT_SiteConfig.pm. The other is to replace the “From:” heading in ALL the
templates you use with what you want. The following is an example of
what we have for ALL our templates:

Subject: Request Titled: “{$Ticket->Subject}” has been Rejected!

TICKET INFORMATION:
Queue : {$Ticket->QueueObj->Name}

You could do the same thing like this:

From: {$Ticket->OwnerObj->Name}

TICKET INFORMATION:
Queue : {$Ticket->QueueObj->Name}

In this example, I'm replaceing the "From:" that normally appears

with the name of the ticket owner. You also have to be sure to following
ANY header replacement line with a blank line just before the body. Hope
this helps.

Kenn
LBNL