All,
My queue description is appearing in the From field on email messages
I’m not sure where in RT I would go to change this behavior.
Any ideas?
-CK
All,
My queue description is appearing in the From field on email messages
I’m not sure where in RT I would go to change this behavior.
Any ideas?
-CK
Charles,
You can override this a couple of ways. One is to change your
RT_SiteConfig.pm. The other is to replace the “From:” heading in ALL the
templates you use with what you want. The following is an example of
what we have for ALL our templates:Subject: Request Titled: “{$Ticket->Subject}” has been Rejected!
TICKET INFORMATION:
Queue : {$Ticket->QueueObj->Name}
You could do the same thing like this:
From: {$Ticket->OwnerObj->Name}
TICKET INFORMATION:
Queue : {$Ticket->QueueObj->Name}
In this example, I'm replaceing the "From:" that normally appears
with the name of the ticket owner. You also have to be sure to following
ANY header replacement line with a blank line just before the body. Hope
this helps.
Kenn
LBNL
Ken,
Your template suggestion is working well. Thank you!
-CKFrom: Ken Crocker [mailto:kfcrocker@lbl.gov]
Sent: Monday, April 06, 2009 2:09 PM
To: Charles Kugelman
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Description Displaying in From Fiend in Email
Instead of Address
Charles,
You can override this a couple of ways. One is to change your
RT_SiteConfig.pm. The other is to replace the “From:” heading in ALL the
templates you use with what you want. The following is an example of
what we have for ALL our templates:
Subject: Request Titled: “{$Ticket->Subject}” has been Rejected!
TICKET INFORMATION:
Queue : {$Ticket->QueueObj->Name}
You could do the same thing like this:
From: {$Ticket->OwnerObj->Name}
TICKET INFORMATION:
Queue : {$Ticket->QueueObj->Name}
In this example, I'm replaceing the "From:" that normally appears
with the name of the ticket owner. You also have to be sure to following
ANY header replacement line with a blank line just before the body. Hope
this helps.
Kenn
LBNL