Unfortunately, there’s no easy way, and RT’s structure is set up so that
actually deleting anything isn’t recommended (I’m sure they’re working on making
cascading deletes and other such happy data integrity insurance policies, but
it’s not there yet).
It’s not recommended to delete stuff. Most of the answers I’ve gotten through
the years has been, “but why does it matter? Is it impacting performance?” etc.
People have come up with scripts to delete tickets (keep in mind there are no
officially sanctioned delete scripts), because it does impact performance to
search a huge database of tickets. . .
Although if you find an answer, let me know – we’d love to use it. What we’ve
done, which is what I gather most have done, is disable the user, find all the
tickets they owned/created/etc, and reassign them. Not much of a help, I know,
but there ya go.
University Systems Group
Quoting Tom Limoncelli firstname.lastname@example.org: