Deleting users

(We’re running RT 3.0.11)

How does one delete an user from RT? I know that we can uncheck “Let
this user access RT”, but that just disables the account. We have a
number of “accounts” that I want to delete… completely remove from
the system. For example, spammers that have sent to our email address,
and so on.

(We’ve been putting off upgrading to the latest RT for unrelated
reasons, but is this easier to do in newer releases?)

Thanks in advance,
Tom

It can’t be done easily and RT provides no method to do this
for philisopical reasons.

-ToddOn Tue, Jan 25, 2005 at 11:43:53AM -0500, Tom Limoncelli wrote:

(We’re running RT 3.0.11)

How does one delete an user from RT? I know that we can uncheck “Let
this user access RT”, but that just disables the account. We have a
number of “accounts” that I want to delete… completely remove from
the system. For example, spammers that have sent to our email address,
and so on.

(We’ve been putting off upgrading to the latest RT for unrelated
reasons, but is this easier to do in newer releases?)

Thanks in advance,
Tom


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(Hi Tom!)

Unfortunately, there’s no easy way, and RT’s structure is set up so that
actually deleting anything isn’t recommended (I’m sure they’re working on making
cascading deletes and other such happy data integrity insurance policies, but
it’s not there yet).

It’s not recommended to delete stuff. Most of the answers I’ve gotten through
the years has been, “but why does it matter? Is it impacting performance?” etc.
People have come up with scripts to delete tickets (keep in mind there are no
officially sanctioned delete scripts), because it does impact performance to
search a huge database of tickets. . .

Although if you find an answer, let me know – we’d love to use it. What we’ve
done, which is what I gather most have done, is disable the user, find all the
tickets they owned/created/etc, and reassign them. Not much of a help, I know,
but there ya go.

-Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
sheeri.kritzer@tufts.edu

Quoting Tom Limoncelli tal@whatexit.org: