Deleting records (Tickets)

RT Developers
1

I have a number of tickets that were inadvertently added by new users.
These ficitious tickets are throwing off my statistics for various queues.

What is the best way to delete these tickets? Should I do it through MySQL
or is there some other prescribed way?

TIA,
FRank

2

My bad - I found the answer in the rt-user archives.

Sorry for the traffic - but if anyone has additional advice, I’d love to
hear it.

FRankFrom: “Frank J. Reda” reda@jetty.rutgers.edu
To: rt-devel@lists.fsck.com
Sent: Saturday, September 01, 2001 9:49 AM
Subject: [rt-devel] Deleting records (Tickets)

I have a number of tickets that were inadvertently added by new users.
These ficitious tickets are throwing off my statistics for various queues.

What is the best way to delete these tickets? Should I do it through
MySQL
or is there some other prescribed way?

TIA,
FRank

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel