Greetings. The tracking system we’re migrating from lets us delete
transactions and provide a reason for the deletion. Has anyone worked
on adding such a feature to RT?
If not, we might like to implement and contribute such a feature. Any
tips? Of course, we’d make it optional – some organizations need
their ticket history to be as immutable as possible.
Andrew J. Korty, Principal Security Engineer, GCIA, GCFA
Office of the Vice President for Information Technology
Indiana University
Andrew J. Korty wrote:
Greetings. The tracking system we’re migrating from lets us delete
transactions and provide a reason for the deletion. Has anyone worked
on adding such a feature to RT?If not, we might like to implement and contribute such a feature. Any
tips? Of course, we’d make it optional – some organizations need
their ticket history to be as immutable as possible.
There were something about attachments on the list, but it was really
deleting(wipingout from DB).
RT don’t delete anything from DB at all even tickets only marked as ‘dead’.
There is no only contributions all over the different places: list,
contribution section and so.
You could try to port RT2 contrib scrips if there is some.
Also go through list archives, there were several threads about deleting
parts of RT.
Best regards. Ruslan. And be force with you... :)