Greetings List,
Does anyone know of how to remove attachments from tickets once they
enter RT using the Web UI, or how to custom code this?. I have
tickets coming through with attachments that are change request forms
that need to be updated eg: different revisions of the same file and
change managers are asking if they can just delete the attached file
and re-add.
Any help or directions would be most appreciated.
TIA.
David.
Does anyone know of how to remove attachments from tickets once they
enter RT using the Web UI, or how to custom code this?. I have
tickets coming through with attachments that are change request forms
that need to be updated eg: different revisions of the same file and
change managers are asking if they can just delete the attached file
and re-add.
I don’t think you can. Part of the model is that history is history,
and as such cannot be changed.
Is the information that’s changing something that could move to custom
fields?
seph