Deleting an attachment

Solaris 9
RT 3.2.3
Perl 5.8.5
Apache/1.3.31 (Unix) mod_perl/1.29

Hi all,

We’ve been using RT for a little while now, and have come upon the need of
deleting an attachment
from a ticket. I can’t exactly say how, but the ticket has the same
document attached 3 times (not
done intentionally). I don’t see any direct way of dropping the
attachment from the ticket. Am I
missing something?

Thanks,
Sharon

There is no way within RT to do so. Take a look at the RTx::Shredder
extension (available via CPAN).

Joby Walker
ITI SSG, University of Washington

snanos@cmp.com wrote:

At Thursday 11/17/2005 05:40 PM, Joby Walker wrote:

There is no way within RT to do so. Take a look at the RTx::Shredder
extension (available via CPAN).

Joby Walker
ITI SSG, University of Washington

I noticed that a Delete method crept into the Transaction API in 3.4.2 .
There’s no way in the web interface to get to it although it does work from
a perl script.

Steve