Hi,
I am testing RT 3.0.4 and I noticed something I did not expect.
Let’s assume I delete the ticket [RT#199] (status → deleted). RT tells
me that the status changed from open to deleted. Good.
However, if an email is sent to RT with [RT#199] in the subject line,
the ticket re-appears in RT and all its history is there !
I thought that deleted meant … deleted ! Does it mean that deleted
tickets still exists in RT ?
The other way I found to reveal deleted tickets is by changing the
ticket id directly in the URL:
http://www.yourdomain.com/Ticket/Display.html?id=199
is this correct ? And if this behavior is correct, is there a way to
‘really’ delete tickets ?
Thanks,
Vassilios
Vassilios Ioannidis wrote:
Hi,
I am testing RT 3.0.4 and I noticed something I did not expect.
Let’s assume I delete the ticket [RT#199] (status → deleted). RT
tells me that the status changed from open to deleted. Good.
However, if an email is sent to RT with [RT#199] in the subject line,
the ticket re-appears in RT and all its history is there !
I thought that deleted meant … deleted ! Does it mean that deleted
tickets still exists in RT ?
Yes. It’s still in RT.
By RT ideology you don’t have needs in deleing tickets.
The other way I found to reveal deleted tickets is by changing the
ticket id directly in the URL:
Free classifieds - yourdomain.com
is this correct ? And if this behavior is correct, is there a way to
‘really’ delete tickets ?
There is contribution for this in inet. It was somewhere on this list.