Delete tickets matching a string with RTx-Shredder?

Hi all,

Lately I ran into deep troubles with a loop creating dozens of tickets.

Now I’m trying to delete tickets whose subject matches a certain string.

I installed Shredder but haven’t found a way to delete by subject match.

What do you think I should do?

Truly yours,

Thibaut

Mark them as deleted with bulk update tool and then wipeout with shredder.On 2/2/07, tnguyen@sherweb.com tnguyen@sherweb.com wrote:

Hi all,

Lately I ran into deep troubles with a loop creating dozens of tickets.

Now I’m trying to delete tickets whose subject matches a certain string.

I installed Shredder but haven’t found a way to delete by subject match.

What do you think I should do?

Truly yours,

Thibaut


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.