Delete or move a correspondence

RT Users
1

Is it possible to delete or move a ticket correspondence?

William

2

rt-shredder can be used to delete individual transactions from a ticket,
such as correspondence:
https://www.bestpractical.com/docs/rt/4.2/RT/Shredder.html

A more hacky method is discussed here:

I’m not aware of any supported way to move correspondence (short of merging
two tickets).On Fri, 20 Feb 2015 at 06:46 Edsall, William (WJ) WJEdsall@dow.com wrote:

Is it possible to delete or move a ticket correspondence?

William