Hello All,
I’ve just started using RT in the last few days, and although I did use it many years ago in another life, I’ve forgotten most of the tricks of the trade.
The one thing I cannot find, (and my search has included google & the wiki, as well as the archives of this very list) is a definitive explanation of permissions;
What I mean is ‘what would happen if I gave xxxx the AdminQueue permission or AssignCustomFields permission’
Once I get back into the flow I would be more than happy to start contributing to the wiki, as one of my first projects will be to document the process for use in our company.
Many thanks
Steve Handscomb.
Steve,
Attached is a document we use for instructing our queue Admins
(managers, the AdminCc of a queue). We have a lot of queues (over 125)
so our infrastructure is strictly defined and enforced and may not fit
your needs. Hope this helps.
Kenn
LBNLOn 7/1/2008 12:56 PM, Steve Handscomb wrote:
Hello All,
I’ve just started using RT in the last few days, and although I did use
it many years ago in another life, I’ve forgotten most of the tricks of
the trade.
The one thing I cannot find, (and my search has included google & the
wiki, as well as the archives of this very list) is a definitive
explanation of permissions;
What I mean is ‘what would happen if I gave xxxx the AdminQueue
permission or AssignCustomFields permission’
Once I get back into the flow I would be more than happy to start
contributing to the wiki, as one of my first projects will be to
document the process for use in our company.
Many thanks
Steve Handscomb.
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RT Rights.doc (56 KB)
Kenn
That is absolutely great; Your guide has confirmed a lot of what I
assumed to be, but also corrected & clarified some others.
Thanks a lot for sharing with me/us.
SteveFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: 01 July 2008 23:18
To: Steve Handscomb
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Definition of user permissions
Steve,
Attached is a document we use for instructing our queue Admins
(managers, the AdminCc of a queue). We have a lot of queues (over 125)
so our infrastructure is strictly defined and enforced and may not fit
your needs. Hope this helps.
Kenn
LBNL