Default Ticket->id

RT Users
1

I’ve scoured the docs and cannot find any built-in functionality (web or
cli) for changing the default Ticket ID. Much like getting checks for a
new checking account at a bank, I would like to start our trouble
tickets at something a bit higher (like a couple thousand higher) than
1.

Any ideas on a quick and easy way to increment this variable by hand?

TIA,
Jamin

2

I’ve scoured the docs and cannot find any built-in functionality (web or
cli) for changing the default Ticket ID. Much like getting checks for a
new checking account at a bank, I would like to start our trouble
tickets at something a bit higher (like a couple thousand higher) than
1.

Any ideas on a quick and easy way to increment this variable by hand?

Taking a quick peek at my (postgres) database, I’ve got a sequence
called tickets_id_seq; changing this would do the trick I would’ve
thought.

Robie.

3

I’ve scoured the docs and cannot find any built-in functionality (web or
cli) for changing the default Ticket ID. Much like getting checks for a
new checking account at a bank, I would like to start our trouble
tickets at something a bit higher (like a couple thousand higher) than
1.

Any ideas on a quick and easy way to increment this variable by hand?

RT happily uses whatever the database tells it to – poke at the
sequence in the database. (I update mine daily to have datestamped
ticket numbers.)

Cheers,

-Rich

Rich Lafferty --------------±----------------------------------------------
Ottawa, Ontario, Canada | Save the Pacific Northwest Tree Octopus!
http://www.lafferty.ca/ | Save The Pacific Northwest Tree Octopus
rich@lafferty.ca -----------±----------------------------------------------