Curtis -
I don’t think there’s a config option for this; it’s hardcoded into
the Quicksearch element. I needed to do something similar, but in my
case, it was adding some statuses to the quicksearch queue listing (we
use a couple of extra non-default states: pendres for ‘pending
resolution’, ‘developmt’ for escalations to Engineering, &etc.)
I ended up by copying share/html/Elements/Quicksearch to
local/html/Elements, and then editing the copy. (It’s a really simple
change, as RT customizations go.)
diff -NauBb share/html/Elements/Quicksearch local/html/Elements/Quicksearch
— share/html/Elements/Quicksearch 2008-08-15 18:53:03.000000000 -0600
+++ local/html/Elements/Quicksearch 2008-08-13 12:41:54.000000000 -0600
@@ -53,6 +53,9 @@
queue_filter => sub { $->CurrentUserHasRight(‘ShowTicket’) && !exists $unwanted->{$->Name} },
conditions => [ {cond => “Status = ‘new’”, name => loc (‘new’) },
{cond => “Status = ‘open’”, name => loc (‘open’) },
-
{cond => "Status = 'pending'", name => loc ('pending') },
-
{cond => "Status = 'developmt'", name => loc ('developmt') },
-
{cond => "Status = 'pendres'", name => loc ('pendres') },
{cond => "Status = 'stalled'", name => loc ('stalled') }] &>
</&>
/Ole Craig
Security Engineer
Team lead, customer support
ocraig@stillsecure.com
303-381-3802 main support line
303-381-3824 my voicemail
303-381-3880 fax
www.stillsecure.comOn Fri, 2008-08-15 at 12:23 -0400, Curtis Bruneau wrote:
In the Quick Search queue listing on RT at a Glance is there a way to
change the default status’ that is searched? It individually shows
new/open/stalled and the queue link itself has all three… I would
like
to exclude stalled from the main link. I know I could achieve this
editing files but just wondering if there was a configuration way.
Our
3.4 excluded stalled ( i don’t know if this is custom or not, I
didn’t
originally set it up ).
