Oh. Erm.
Anyone have a custom scrip to add people who are Q watchers
to the tickets that get created in that Q?
I’m not sure you understood Phil’s answer. If a person is listed as a
queue watcher, they don’t need to be listed on each ticket, they
automatically get handled as if they were listed on all tickets in the
queue.
I did understand Phil’s answer, I’m not sure I’ve given enough information.
When I go to check using the LimitWatcher function to display tickets that a
user is a watcher on, it does not display tickets for the users that are
only Q watchers.
-vb
rt-users@lists.fsck.com
CConTicket
Oh. Erm.
Anyone have a custom scrip to add people who are Q watchers
to the tickets that get created in that Q?I’m not sure you understood Phil’s answer. If a person is listed as a
queue watcher, they don’t need to be listed on each ticket, they
automatically get handled as if they were listed on all tickets in the
queue.
Without following the thread back, I’d guess that the object
here is to keep notification active for all of the watchers in
the ticket’s original queue even after you have pushed it
into a queue with a different set of watchers.
On a similar note, is there a built-in way to turn on
email notification of the watchers of the destination
queue when an existing ticket is moved there without
adding a comment?
Les Mikesell
les@futuresource.com