Default queue for new tickets

Does anyone know if/how this can be done? I’d like to not allow everyone to see the list of queues. Instead, I would like users to be able to create new tickets with the tickets going to a default queue (similar to tickets created via email).

Any thoughts?

Thanks,
Susan M. Keaney

You can use Group Rights to control ticket creation for
your queues. There is even a “See Queue” right.

You didn’t mention what version of RT you are using?

I am using RT3, but I have only been using it for 3 days
so I don’t know how this worked in RT2.

-ToddOn Tue, Dec 16, 2003 at 04:05:48PM -0500, Susan Keaney wrote:

Does anyone know if/how this can be done? I’d like to not allow everyone to see the list of queues. Instead, I would like users to be able to create new tickets with the tickets going to a default queue (similar to tickets created via email).

Any thoughts?

Thanks,
Susan M. Keaney

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1Am 16.12.2003 um 22:05 schrieb Susan Keaney:

Does anyone know if/how this can be done? I’d like to not allow
everyone to see the list of queues. Instead, I would like users to be
able to create new tickets with the tickets going to a default queue
(similar to tickets created via email).

Any thoughts?

You want to give Your users access to the SelfService part of the ui.
If You want to know what an unprivileged user sees when logging in, try

<url to Your RT instance/SelfService>

as a privileged user.

Regards,
Harald
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