Default Global AutoReply Template

I went and did the 1 think I know better then to do… I made a change
without having a way to back out of it :frowning:

Working with a new install of RT (I currently have all of 25 tickets,
all done as “testing tickets”) I thought I would set up the AutoReply
With password noted on the wiki and in the O’Reily Book. Well, needless
to say, I must have messed something up and now need the original
Template back - but can’t seem to find it anywhere (Googled, wiki, each
document of the .deb file, etc).

So I am hoping someone can either send me theirs, or point me in the
right direction to find the default AutoReply Template so I can start
over and figure out my mistake.

Note - I am using the Debian version of RT 3.4 (3.4.1-2)

Thanks for you time,
Kevin

http://gentgeen.homelinux.org

Associate yourself with men of good quality if you esteem
your own reputation; for 'tis better to be alone then in bad
company. - George Washington, Rules of Civility

Hi Kevin

So I am hoping someone can either send me theirs, or point me in the
right direction to find the default AutoReply Template so I can start
over and figure out my mistake.

I don’t have the default anymore but something like:

---- 8< cut ----

Your email request has been automatically assigned ticket number
[{$rtname} #{$Ticket->id()}]. Please include the string:
[{$rtname} #{$Ticket->id}]
in the subject line of all future correspondence about this issue.

blah blah blah

{$Transaction->Content()}
---- 8< cut ----

‘Subject’ on the first line, and 2 blank lines after, are important.

Cheers
Toby