Default Bcc for a special queue

RT Users
1

Hi,

I�m using RT-1.0.7 for our abuse department. I want a Bcc of
all replies I sent through rt for the abuse-queue.
Is it possible to add this default Bcc address for the
abuse-queue ??

Thanks for help.

Andre Esser
Andre Esser
mail@snyrre.de

2

I�m using RT-1.0.7 for our abuse department. I want a Bcc of
all replies I sent through rt for the abuse-queue.
Is it possible to add this default Bcc address for the
abuse-queue ??

I wanted the same (but for all queues, so no test is done on
queues). I don’t suppose it’s very clean, but this works:

— backup/lib/rt/support/mail.pm Wed Nov 8 20:55:22 2000
+++ rt/lib/rt/support/mail.pm Tue May 22 14:23:03 2001
@@ -73,7 +98,12 @@
if (!$in_recipient && !$in_cc && !$in_bcc) {
return(“template_mail:No Recipient Specified!”);
}

  • if ($in_bcc) {
  •  $in_bcc = $in_bcc.", $MYBCCEMAIL" ;
  • } else {
  •  $in_bcc = "$MYBCCEMAIL" ;
  • }

    The message will be killed by the mailing server if there are no

    mail alias - and for the _rt_system there aren’t really a

    mail_alias:

Of course, replace $MYBCCEMAIL with what you want, or define the
variable.

Warning, the line numbers will be seriously off wrt official
1.0.7.

I suppose RT2 has these kinds of things already . . . as usual
:wink:

#include <std_disclaim.h> Lorens Kockum