Debian Request-Tracker3 doesnt work?

Greetings!
I am sorry for the newbieish question, but I have been fighting this over the
last week, and haven’t found what is wrong yet.
I have installed a Debian “Sarge” box to set up as a production server (yes, I
know Sarge is testing, but, hey, I want to help testing it out! :), and would
like to set RT on it.
I have apt-get install’ed request-tracker3, it installed, I have read the
documents on /usr/share/doc and followed the steps (editing the RT_SiteConfig,
checked that Apache is loading the mod_perl, loading the RT perl module, etc).

I have set up my server as that (in RT_SiteConfig.pm, amongst other config
lines):
(…)
Set($WebPath , “/rt3”);
Set($WebBaseURL , “http://RT::server.mydomain.com:80”);
Set($WebURL , $WebBaseURL . $WebPath . “/”);
Set($WebImagesURL , $WebURL . “NoAuth/images/”);
(…)

On httpd.conf, I have:
(…)
LoadModule perl_module /usr/lib/apache/1.3/mod_perl.so
(…)
Include /etc/apache/conf.d
Include “/etc/request-tracker3/apache-modperl.conf”
(EOF)

IMPORTANT (I think):
**There is nothing on apache mentioning a /rt3 directory

Apache loads without problems, my “hello world” perl script runs, which means
perl is working fine, but accessing http://serve.mydomain.com/rt3 gives me
nothing.
What can/should I do? Is it something missing on httpd.conf? Should I rather use
a virtual host as rt3.mydomain.com? what lines should be added/changed in which
file then? The documentation lacks info for first-timers, I would like to write
a " How to build a RT server in 10 steps", but can’t quite make it work.

Any help will be appreciated :slight_smile:

Best Regards,

Breno Moiana
"Science is organized knowledge. Wisdom is organized life."

“Ciência é conhecimento organizado. Sabedoria é vida organizada.”
– Immanuel Kant

put this in apache’s httpd.conf file

Include /etc/request-tracker3/apache-modperl.conf

Regards,
Craig Askings.

breno.moiana@partekforest.com wrote:

Any help will be appreciated :slight_smile:

Have you looked in /usr/share/doc/request-tracker3/ ? I found lots of good
help there.

-Tim

Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103 fax: 952.988.4311 AIM: tis270

Sorry didn’t read your email correctly. Here is the correct answer

/etc/request-tracker3/apache-modperl.conf contains the alias directive
and is set to /rt not /rt3.

Craig.

Craig Askings wrote:

From Tim:
Have you looked in /usr/share/doc/request-tracker3/ ? I found lots of good
help there.
Yes, as I mentioned in my email, I have been dealing with this for a week, and
have read the docs. I am coming to the mailing list as a last resource.

From Craig:
/etc/request-tracker3/apache-modperl.conf contains the alias directive
and is set to /rt not /rt3.
Okay, found that, fixed that, reloaded Apache, still doesnt work.

I am still digging, more insights/suggestions/questions are welcome.

Best Regards,

Breno Moiana
"Science is organized knowledge. Wisdom is organized life."

“Ciência é conhecimento organizado. Sabedoria é vida organizada.”
– Immanuel Kant

What do you see when you open the rt page?
Page not found? Garbage? Errors?
Which erros do you get in apache? Or in var/log/messages ?
Try to activate the rt logging in SiteConfig, do you see some errors in RT log?

SAmuel

Okay, found that, fixed that, reloaded Apache, still doesnt work.

I am still digging, more insights/suggestions/questions are welcome.

What are you seeing in the apache logs?

-Tim

Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103 fax: 952.988.4311 AIM: tis270

What do you see when you open the rt page?
Page not found? Garbage? Errors?
Which erros do you get in apache? Or in var/log/messages ?
Try to activate the rt logging in SiteConfig, do you see some errors in RT log?

Thank you all!
I had overlooked the logging option on SiteConfig, found some issues with the
database, now it is giving me a login page. I will experiment with that a bit
more, and get back here with the full solution or more questions :slight_smile:

Thank you all for the help!

Best Regards,

Breno Moiana
Analista de Suporte - Partek Forest Ltda.
fone: +55 41 6672828
fax: +55 41 6673100
mailto: breno.moiana@partekforest.com
“Science is organized knowledge. Wisdom is organized life.”

“Ciência é conhecimento organizado. Sabedoria é vida organizada.”
– Immanuel Kant