Dead tickets

RT Users
1

In my installation (2.0.5), I’ve noticed that RT doesn’t properly find dead
tickets. When I try to search for them, no results come up. Is it a bug or
by design?

O- ~ARK

2

By design. It’s a half measure until the purge tool exists.On Thu, Sep 27, 2001 at 04:14:05PM -0400, Ayan R. Kayal wrote:

In my installation (2.0.5), I’ve noticed that RT doesn’t properly find dead
tickets. When I try to search for them, no results come up. Is it a bug or
by design?

O- ~ARK

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

3

So the only way to bring tickets back from the dead is by looking through
the database manually?

O- ~ARK

4

Actually, I suspect that the cli might actually be able to do it, if you know
the ticket id.On Thu, Sep 27, 2001 at 04:31:21PM -0400, Ayan R. Kayal wrote:

So the only way to bring tickets back from the dead is by looking through
the database manually?

O- ~ARK

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Jesse Vincent
Sent: Thursday, September 27, 2001 4:25 PM

By design. It’s a half measure until the purge tool exists.

On Thu, Sep 27, 2001 at 04:14:05PM -0400, Ayan R. Kayal wrote:

In my installation (2.0.5), I’ve noticed that RT doesn’t
properly find dead
tickets. When I try to search for them, no results come up. Is
it a bug or
by design?

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

5

Well knowing the ticket id defeats the purpose of searching for it, doesn’t
it? That’s what I meant. Even if a ticket is dead, you can type it into the
web interface in the “go to ticket #” box, and it’ll be found…

O- ~ARK