Dead Ticket Bodies

Hi all,

When I kill a ticket, what actually happens?

Is it merely a status-change, or is the ticket body actually
truncated/changed/compressed with only basic ticket-data available as was
the case in RT1?

Thanks,

Rehan van der Merwe

Is it merely a status-change, or is the ticket body actually

truncated/changed/compressed with only basic ticket-data available as was

the case in RT1?

It is merely a status change. A few weeks ago someone on the list wrote
a script to dispose of dead tickets, but I can’t find that email
anymore. Maybe you could search the archive.

Martin

Martin Schapendonk, martin@schapendonk.org, Phone: +31 (0)6 55770237
Student Information Systems and Management at Tilburg University

Hi there,

Things are going quite well, but have come up with a couple of mail related
problems.

Correspondence Address

We have modified our Queue configurations so that our emails come from the
primary domain as opposed to the server (ie instead of coming from
support@linuxdev.foreshore.net thy come from support@foreshore.net

All works great in this case, however we have some other queues that we want
to change the correspondence address so that they instead of coming from say
test@linuxdev.foreshore.net we want them to come from test@rt.foreshore.net
(rt.foreshore.net is a CNAME for linuxdev.foreshore.net).

When we make this change to the queue configuration, the email always comes
from test@linuxdev.foreshore.netTo: Field a bit strange

When we used to send an email to support@foreshore.net the To: field used to
say:
To: support@foreshore.net

After the upgrade it now says:
To: “‘support@foreshore.net’” support@foreshore.net

Does anybody have any suggestions about how to resolve either of these
problems?

Regards,

Derek…

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Steve

Derek Fage wrote:

All works great in this case, however we have some other queues that we want
to change the correspondence address so that they instead of coming from say
test@linuxdev.foreshore.net we want them to come from test@rt.foreshore.net
(rt.foreshore.net is a CNAME for linuxdev.foreshore.net).

Don’t use a CNAME for mail. MTAs are expected to rewrite the CNAME to
its canonical name when processing recipients; I’m not sure offhand,
but I’d expect that to apply to sender address too.

When we used to send an email to support@foreshore.net the To: field used to
say:
To: support@foreshore.net

After the upgrade it now says:
To: “‘support@foreshore.net’” support@foreshore.net

Sounds like a MS Outlook address book entry to me.