Datetime custom fields displaying in utc. Sometimes

Hello,

I’m running rt 4.0.9.

In one of our queues we use a couple of datetime custom fields to
record events. In the custom fields box on Ticket/Display.html and
Ticket/Modify.html, the time is shown in local time. However in the
transaction history, and in searches, they display in utc. I would
prefer everything to display in system local time (or the user’s time
zone, which is unlikely to differ). RT’s standard time data (Created,
Last modified and so on) are shown in local time in those places.

Is there a setting to make this behaviour consistent, or anything I
need to go fixing?

Thanks,

Iain.

Systems Engineer
KAUST Visualisation Laboratory

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In one of our queues we use a couple of datetime custom fields to
record events. In the custom fields box on Ticket/Display.html and
Ticket/Modify.html, the time is shown in local time. However in the
transaction history, and in searches, they display in utc. I would
prefer everything to display in system local time (or the user’s time
zone, which is unlikely to differ). RT’s standard time data (Created,
Last modified and so on) are shown in local time in those places.

That certainly sounds like a bug. I’m not sure if there’s an open
ticket for it, but you may want to mail something in, with a
screenshot of the transaction if you could.

http://bestpractical.com/rt/issues.html

-kevin

That certainly sounds like a bug. I’m not sure if there’s an open
ticket for it, but you may want to mail something in, with a
screenshot of the transaction if you could.

Opened [rt3 #23142]

Thanks,

Iain.

Systems Engineer
KAUST Visualisation Laboratory

This message and its contents, including attachments are intended solely
for the original recipient. If you are not the intended recipient or have
received this message in error, please notify me immediately and delete
this message from your computer system. Any unauthorized use or
distribution is prohibited. Please consider the environment before printing
this email.