Dates on reports is 1970

RT Users
1

Hi everyone,
We are getting ready to start running productivity reports off of RT
and noticed when I ran a report off my Helpdesk queue by date, there was
a good amount dated 1970 as the year. I hate to sound ignorant, but how
can I fix this?

Thanks all

Helmuth Ramirez
Compupay
IT Department
3450 Lakeside Dr. Suite 400
Miramar, FL 33027
954-874-4800 x7754

2

Helmuth Ramirez wrote:

Hi everyone,
We are getting ready to start running productivity reports off of RT
and noticed when I ran a report off my Helpdesk queue by date, there was
a good amount dated 1970 as the year. I hate to sound ignorant, but how
can I fix this?

Thanks all

Helmuth Ramirez
Compupay
IT Department
3450 Lakeside Dr. Suite 400
Miramar, FL 33027
954-874-4800 x7754

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

It’ll require travelling back in time to 1970. Are you sure you want to
do it? :wink:

Mathew Snyder

3

1970-01-01 used to indicate “Not set”. This’s fixed in the 3.6
repository, you can grab a patch from there. The change is in the
html/Search/Chart file.On 10/1/06, Mathew jokermjs19@comcast.net wrote:

Helmuth Ramirez wrote:

Hi everyone,
We are getting ready to start running productivity reports off of RT
and noticed when I ran a report off my Helpdesk queue by date, there was
a good amount dated 1970 as the year. I hate to sound ignorant, but how
can I fix this?

Thanks all

Helmuth Ramirez
Compupay
IT Department
3450 Lakeside Dr. Suite 400
Miramar, FL 33027
954-874-4800 x7754

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

It’ll require travelling back in time to 1970. Are you sure you want to
do it? :wink:

–
Mathew Snyder

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

4

Thanks Ruslan,
I’ll look into that!From: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Saturday, September 30, 2006 8:02 PM
To: Mathew
Cc: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Dates on reports is 1970

1970-01-01 used to indicate “Not set”. This’s fixed in the 3.6
repository, you can grab a patch from there. The change is in the
html/Search/Chart file.

Helmuth Ramirez wrote:

Hi everyone,
We are getting ready to start running productivity reports off of
RT
and noticed when I ran a report off my Helpdesk queue by date, there
was
a good amount dated 1970 as the year. I hate to sound ignorant, but
how
can I fix this?

Thanks all

Helmuth Ramirez
Compupay
IT Department
3450 Lakeside Dr. Suite 400
Miramar, FL 33027
954-874-4800 x7754

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

It’ll require travelling back in time to 1970. Are you sure you want
to
do it? :wink:

–
Mathew Snyder

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.