Date issue with a Scrip

RT Users
1

I’ve got two RT systems; 1 production and 1 development instance.
Each night I do a mysqldump of production and move it to development
so I can work the latest version and data. Production is at 3.6.7 and
Development is at 3.8.1 at the moment.

I have a scrip that parses when a ticket is submitted and based on the
date/time it will email a pager if it is off-hours. The scrip is
running fine in production and it’s been in use for over a year. But
for some reason my development instance is tripping on the date/time
checks.

My thinking at this point is that the scrip is evaluating GMT rather
than CST. I tried an RT::Logger and the hour variable is showing up
as 20 (8pm) when it’s should be 14 (2pm). This would confirm my
suspicion about GMT. So here is the question:

Did something change from 3.6.7 to 3.8.1 that would account for Scrips
being processed in GMT rather than the local timezone?

CR

2

I’m been plugging away on this but no solution as of yet. Any thoughts?
CROn Feb 4, 2009, at 2:27 PM, Macnlos wrote:

I’ve got two RT systems; 1 production and 1 development instance.
Each night I do a mysqldump of production and move it to development
so I can work the latest version and data. Production is at 3.6.7 and
Development is at 3.8.1 at the moment.

I have a scrip that parses when a ticket is submitted and based on the
date/time it will email a pager if it is off-hours. The scrip is
running fine in production and it’s been in use for over a year. But
for some reason my development instance is tripping on the date/time
checks.

My thinking at this point is that the scrip is evaluating GMT rather
than CST. I tried an RT::Logger and the hour variable is showing up
as 20 (8pm) when it’s should be 14 (2pm). This would confirm my
suspicion about GMT. So here is the question:

Did something change from 3.6.7 to 3.8.1 that would account for Scrips
being processed in GMT rather than the local timezone?

CR

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com