Hi, running rt 3.8.8 with our database which was upgraded from 3.6.4. On some tickets - I’ve identified 4 or 5 out of ~7800 - I get the following error. The ticket headers are displayed but the history is not.
Can’t call method “Id” on an undefined value at /opt/rt3/local/plugins/RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 133.
Any thoughts?
Mike
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Hi, running rt 3.8.8 with our database which was upgraded from
3.6.4. On some tickets - I’ve identified 4 or 5 out of ~7800 - I get
the following error. The ticket headers are displayed but the
history is not.
Can’t call method “Id” on an undefined value at
/opt/rt3/local/plugins/RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 133.
This implies you changed your $Organization between 3.6.4 and 3.8.8
and the RTFM links to tickets broke.
-kevin
Yes, very early on we did change the $Organization. I think it was prior to 3.6.4. I’m pretty sure the links still worked when we moved to 3.6.4, but they definitely don’t work in 3.8.8. Is there a fix?
Mike
Kevin Falcone falcone@bestpractical.com 10/4/2010 3:29 PM >>>
Hi, running rt 3.8.8 with our database which was upgraded from
3.6.4. On some tickets - I’ve identified 4 or 5 out of ~7800 - I get
the following error. The ticket headers are displayed but the
history is not.
Can’t call method “Id” on an undefined value at
/opt/rt3/local/plugins/RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 133.
This implies you changed your $Organization between 3.6.4 and 3.8.8
and the RTFM links to tickets broke.
-kevin
The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify Stonebridge Bank immediately by replying to this message and deleting it from your computer.
Yes, very early on we did change the $Organization. I think it was
prior to 3.6.4. I’m pretty sure the links still worked when we moved
to 3.6.4, but they definitely don’t work in 3.8.8. Is there a fix?
There are directions on the wiki about fixing it if you change your
Organization. You can’t tell whether or not this is the issue without
actually examining the links involved.
-kevin