Data Migration from Track-It to RT?

We are getting ready to attempt a migration of 20,000 tickets from
Track-it! (version 7) to RT 3.6.6 .

RT is running on Ubuntu Fiesty, mySQL, Apache2.

Any advice or caveats to share?

Should we plan on using the CLI interface for ticket import?

Aaron Sallade’
Application Manager
PTSO of Washington
“Shared Technology for Community Health”
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
asallade@ptsowa.org

I have used the Offline option under Tools for bulk ticket
creation. You can use perl or other scripting languages to
generate the template file and then it will create all of
the tickets for you. I would probably batch them in groups
of 1000 or less to keep it manageable, but the process is
very easy and works well.

Cheers,
KenOn Fri, Apr 04, 2008 at 12:13:19PM -0700, Aaron Sallade wrote:

We are getting ready to attempt a migration of 20,000 tickets from
Track-it! (version 7) to RT 3.6.6 .

RT is running on Ubuntu Fiesty, mySQL, Apache2.

Any advice or caveats to share?

Should we plan on using the CLI interface for ticket import?

Aaron Sallade’
Application Manager
PTSO of Washington
“Shared Technology for Community Health”
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
asallade@ptsowa.org


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