Data in the database but Display.html not displaying it

Hello All,

I have already tried to get an answer to the above question a while back
on the users list but maybe I have better luck this time since it is not
an old ticket where this is happening on.

System:
Ubuntu 5.10
From source:
rt-3.8.1
rtfm-2.4.0
assets-1.2.3
DB backend:
Oracle XE

I’ll try to explain in words what is wrong.
First the following query shows me all things that display.html should
also display:
SELECT *
FROM attachments
WHERE transactionid IN (SELECT ID
FROM transactions
WHERE objectid = 38035)

This is, shortened, the resultset:
id transactionid parent transactions.id objectid type
208759 320670 0 320670 38035 Create
208760 320671 0 320671 38035 EmailRe
208761 320672 0 320672 38035 EmailRe
208763 320674 0 320674 38035 Comment
208764 320675 0 320675 38035 ComEmRe
320676 38035 Status

Its about ticket 38035, created this morning and in display.html it is
only displaying the creation and 2 outgoing email transactions and then
nothing.

I have the prefs setting ‘show oldest transactions first=yes’

When I change that to ‘show oldest transactions first=no’ then I get the
last two transactions!. So I’m missing the comment one.
The comment is mailed though because I recieved the email but it is not
shown.
So in total I see 5 transactions instead of 6.
Now I know that this query takes a shortcut through RT but it shows that
all the data is there but that somehow display.html isn’t able to
display it.
My guess would be that one of the technical intermediate tables
(principals,groupmembers,cachedgroupmembers) somehow is responsible for
this.
BTW: rt cli has no problems showing the data and I don’t think its
permissions related since both me and my coworker have all privileges.

Does anyone has suggestions how to further investigate this?

I’ll append the relevant part of rt.log of this piece of conversation
just in case I’m not seeing the obvious. (line wrapping is totally
mangled. I have the original)

Thanks in advance,

Joop

[Wed Oct 1 10:17:43 2008] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/…/lib/RT/Config.pm:276)
[Wed Oct 1 10:17:44 2008] [debug]: Converting ‘ISO-8859-1’ to ‘utf-8’
for text/plain - overgebeleven punten na beantwoording particura
(/opt/rt3/bin/…/lib/RT/I18N.pm:231)
[Wed Oct 1 10:17:44 2008] [debug]: Mail from user #134406
(biancatenveen@a12.it)
(/opt/rt3/bin/…/lib/RT/Interface/Email/Auth/MailFrom.pm:75)
[Wed Oct 1 10:17:44 2008] [debug]: About to think about scrips for
transaction #320666 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)
[Wed Oct 1 10:17:44 2008] [debug]: About to think about scrips for
transaction #320667 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)
[Wed Oct 1 10:17:44 2008] [debug]: About to think about scrips for
transaction #320668 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)
[Wed Oct 1 10:17:44 2008] [debug]: About to think about scrips for
transaction #320669 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)
[Wed Oct 1 10:17:45 2008] [debug]: About to think about scrips for
transaction #320670 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)
[Wed Oct 1 10:17:45 2008] [debug]: About to prepare scrips for
transaction #320670 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:167)
[Wed Oct 1 10:17:45 2008] [debug]: Found 3 scrips for TransactionCreate
stage with applicable type(s) Create
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)
[Wed Oct 1 10:17:45 2008] [debug]: About to commit scrips for
transaction #320670 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:176)
[Wed Oct 1 10:17:45 2008] [debug]: Committing scrip #3 on txn #320670
of ticket #38035 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)
[Wed Oct 1 10:17:45 2008] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0xa7821d4), id 320670
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:624)
[Wed Oct 1 10:17:45 2008] [debug]: Working on mailfield To; recipients
are biancatenveen@a12.it (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:640)
[Wed Oct 1 10:17:45 2008] [debug]: Subject: [mococo.nl #38035]
AutoReply: overgebeleven punten na beantwoording particura
In-Reply-To: 200810011212.AA1078526212@a12.itReferences: RT-Ticket-38035@mococo.nl 200810011212.AA1078526212@a12.it
Message-ID: rt-3.8.1-10128-1222856265-823.38035-3-0@mococo.nl
Precedence: bulk
X-RT-Loop-Prevention: mococo.nl
RT-Ticket: mococo.nl #38035
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/)
RT-Originator: biancatenveen@a12.it
Auto-Submitted: auto-replied
To: biancatenveen@a12.it
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:647)
[Wed Oct 1 10:17:45 2008] [debug]: Got user mail preference ‘Individual
messages’ for user biancatenveen@a12.it
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:17:45 2008] [debug]: Removing deferred recipients from
To: line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:670)
[Wed Oct 1 10:17:45 2008] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:679)
[Wed Oct 1 10:17:45 2008] [debug]: Working on mailfield Cc; recipients
are (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:640)
[Wed Oct 1 10:17:45 2008] [debug]: Subject: [mococo.nl #38035]
AutoReply: overgebeleven punten na beantwoording particura
From: support@mococo.nl
Reply-To: support@mococo.nl
In-Reply-To: 200810011212.AA1078526212@a12.it
References: RT-Ticket-38035@mococo.nl 200810011212.AA1078526212@a12.it
Message-ID: rt-3.8.1-10128-1222856265-823.38035-3-0@mococo.nl
Precedence: bulk
X-RT-Loop-Prevention: mococo.nl
RT-Ticket: mococo.nl #38035
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/)
RT-Originator: biancatenveen@a12.it
Auto-Submitted: auto-replied
To: biancatenveen@a12.it
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:647)
[Wed Oct 1 10:17:45 2008] [debug]: Removing deferred recipients from
Cc: line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:670)
[Wed Oct 1 10:17:45 2008] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:679)
[Wed Oct 1 10:17:45 2008] [debug]: Working on mailfield Bcc; recipients
are (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:640)
[Wed Oct 1 10:17:45 2008] [debug]: Subject: [mococo.nl #38035]
AutoReply: overgebeleven punten na beantwoording particura
From: support@mococo.nl
Reply-To: support@mococo.nl
In-Reply-To: 200810011212.AA1078526212@a12.it
References: RT-Ticket-38035@mococo.nl 200810011212.AA1078526212@a12.it
Message-ID: rt-3.8.1-10128-1222856265-823.38035-3-0@mococo.nl
Precedence: bulk
X-RT-Loop-Prevention: mococo.nl
RT-Ticket: mococo.nl #38035
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/)
RT-Originator: biancatenveen@a12.it
Auto-Submitted: auto-replied
To: biancatenveen@a12.it
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:647)
[Wed Oct 1 10:17:45 2008] [debug]: Removing deferred recipients from
Bcc: line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:670)
[Wed Oct 1 10:17:45 2008] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:679)
[Wed Oct 1 10:17:45 2008] [debug]: No recipients found for deferred
delivery on transaction #320670
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:692)
[Wed Oct 1 10:17:45 2008] [info]:
rt-3.8.1-10128-1222856265-823.38035-3-0@mococo.nl #38035/320670 -
Scrip 3 On Create Autoreply To Requestors
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:302)
[Wed Oct 1 10:17:45 2008] [info]:
rt-3.8.1-10128-1222856265-823.38035-3-0@mococo.nl sent To:
biancatenveen@a12.it (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:333)
[Wed Oct 1 10:17:46 2008] [debug]: About to think about scrips for
transaction #320671 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)
[Wed Oct 1 10:17:46 2008] [debug]: Committing scrip #4 on txn #320670
of ticket #38035 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)
[Wed Oct 1 10:17:46 2008] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0xa7821d4), id 320670
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:624)
[Wed Oct 1 10:17:46 2008] [debug]: Working on mailfield To; recipients
are (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:640)
[Wed Oct 1 10:17:46 2008] [debug]: Subject: [mococo.nl #38035]
overgebeleven punten na beantwoording particura
From: support@mococo.nl
Reply-To: support@mococo.nl
In-Reply-To: 200810011212.AA1078526212@a12.it
References: RT-Ticket-38035@mococo.nl 200810011212.AA1078526212@a12.it
Message-ID: rt-3.8.1-10128-1222856265-1834.38035-4-0@mococo.nl
Precedence: bulk
X-RT-Loop-Prevention: mococo.nl
RT-Ticket: mococo.nl #38035
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/)
RT-Originator: biancatenveen@a12.it
Bcc: EelcoHoegee@mococo.nl, HansGerritsen@mococo.nl,
JoopvandeWege@mococo.nl, NicolettevanBaren@mococo.nl,
PaulSupport@mococo.nl, WimHager@mococo.nl, gerritvanderlinden@mococo.nl,
vincentkers@mococo.nl
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:647)
[Wed Oct 1 10:17:46 2008] [debug]: Removing deferred recipients from
To: line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:670)
[Wed Oct 1 10:17:46 2008] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:679)
[Wed Oct 1 10:17:46 2008] [debug]: Working on mailfield Cc; recipients
are (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:640)
[Wed Oct 1 10:17:46 2008] [debug]: Subject: [mococo.nl #38035]
overgebeleven punten na beantwoording particura
From: support@mococo.nl
Reply-To: support@mococo.nl
In-Reply-To: 200810011212.AA1078526212@a12.it
References: RT-Ticket-38035@mococo.nl 200810011212.AA1078526212@a12.it
Message-ID: rt-3.8.1-10128-1222856265-1834.38035-4-0@mococo.nl
Precedence: bulk
X-RT-Loop-Prevention: mococo.nl
RT-Ticket: mococo.nl #38035
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/)
RT-Originator: biancatenveen@a12.it
Bcc: EelcoHoegee@mococo.nl, HansGerritsen@mococo.nl,
JoopvandeWege@mococo.nl, NicolettevanBaren@mococo.nl,
PaulSupport@mococo.nl, WimHager@mococo.nl, gerritvanderlinden@mococo.nl,
vincentkers@mococo.nl
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:647)
[Wed Oct 1 10:17:46 2008] [debug]: Removing deferred recipients from
Cc: line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:670)
[Wed Oct 1 10:17:46 2008] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:679)
[Wed Oct 1 10:17:46 2008] [debug]: Working on mailfield Bcc; recipients
are
EelcoHoegee@mococo.nl,HansGerritsen@mococo.nl,JoopvandeWege@mococo.nl,NicolettevanBaren@mococo.nl,PaulSupport@mococo.nl,WimHager@mococo.nl,gerritvanderlinden@mococo.nl,vincentkers@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:640)
[Wed Oct 1 10:17:46 2008] [debug]: Subject: [mococo.nl #38035]
overgebeleven punten na beantwoording particura
From: support@mococo.nl
Reply-To: support@mococo.nl
In-Reply-To: 200810011212.AA1078526212@a12.it
References: RT-Ticket-38035@mococo.nl 200810011212.AA1078526212@a12.it
Message-ID: rt-3.8.1-10128-1222856265-1834.38035-4-0@mococo.nl
Precedence: bulk
X-RT-Loop-Prevention: mococo.nl
RT-Ticket: mococo.nl #38035
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/)
RT-Originator: biancatenveen@a12.it
Bcc: EelcoHoegee@mococo.nl, HansGerritsen@mococo.nl,
JoopvandeWege@mococo.nl, NicolettevanBaren@mococo.nl,
PaulSupport@mococo.nl, WimHager@mococo.nl, gerritvanderlinden@mococo.nl,
vincentkers@mococo.nl
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:647)
[Wed Oct 1 10:17:46 2008] [debug]: Got user mail preference ‘Individual
messages’ for user EelcoHoegee@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:17:46 2008] [debug]: Got user mail preference ‘Individual
messages’ for user HansGerritsen@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:17:46 2008] [debug]: Got user mail preference ‘Individual
messages’ for user JoopvandeWege@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:17:46 2008] [debug]: Got user mail preference ‘Individual
messages’ for user NicolettevanBaren@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:17:46 2008] [debug]: Got user mail preference ‘Individual
messages’ for user PaulSupport@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:17:46 2008] [debug]: Got user mail preference ‘Individual
messages’ for user WimHager@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:17:46 2008] [debug]: Got user mail preference ‘Individual
messages’ for user gerritvanderlinden@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:17:46 2008] [debug]: Got user mail preference ‘Individual
messages’ for user vincentkers@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:17:46 2008] [debug]: Removing deferred recipients from
Bcc: line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:670)
[Wed Oct 1 10:17:46 2008] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:679)
[Wed Oct 1 10:17:46 2008] [debug]: No recipients found for deferred
delivery on transaction #320670
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:692)
[Wed Oct 1 10:17:46 2008] [info]:
rt-3.8.1-10128-1222856265-1834.38035-4-0@mococo.nl #38035/320670 -
Scrip 4 On Create Notify AdminCcs
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:302)
[Wed Oct 1 10:17:46 2008] [info]:
rt-3.8.1-10128-1222856265-1834.38035-4-0@mococo.nl sent Bcc:
EelcoHoegee@mococo.nl, HansGerritsen@mococo.nl, JoopvandeWege@mococo.nl,
NicolettevanBaren@mococo.nl, PaulSupport@mococo.nl, WimHager@mococo.nl,
gerritvanderlinden@mococo.nl, vincentkers@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:333)
[Wed Oct 1 10:17:46 2008] [debug]: About to think about scrips for
transaction #320672 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)
[Wed Oct 1 10:17:46 2008] [info]: Ticket 38035 created in queue
’General’ by Bianca (/opt/rt3/bin/…/lib/RT/Ticket_Overlay.pm:659)
[Wed Oct 1 10:30:44 2008] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/…/lib/RT/Config.pm:276)
[Wed Oct 1 10:30:44 2008] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/…/lib/RT/Config.pm:276)
[Wed Oct 1 10:30:44 2008] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/…/lib/RT/Config.pm:276)
[Wed Oct 1 10:30:46 2008] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/…/lib/RT/Config.pm:276)
[Wed Oct 1 10:30:58 2008] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/…/lib/RT/Config.pm:276)
[Wed Oct 1 10:30:59 2008] [debug]: About to think about scrips for
transaction #320673 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)
[Wed Oct 1 10:30:59 2008] [debug]: About to prepare scrips for
transaction #320673 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:167)
[Wed Oct 1 10:30:59 2008] [debug]: Found 3 scrips for TransactionCreate
stage with applicable type(s) Comment
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)
[Wed Oct 1 10:31:00 2008] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/…/lib/RT/Config.pm:276)
[Wed Oct 1 10:39:24 2008] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/…/lib/RT/Config.pm:276)
[Wed Oct 1 10:39:24 2008] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/…/lib/RT/Config.pm:276)
[Wed Oct 1 10:39:24 2008] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/…/lib/RT/Config.pm:276)
[Wed Oct 1 10:39:24 2008] [debug]: About to think about scrips for
transaction #320674 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)
[Wed Oct 1 10:39:24 2008] [debug]: About to prepare scrips for
transaction #320674 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:167)
[Wed Oct 1 10:39:24 2008] [debug]: Found 3 scrips for TransactionCreate
stage with applicable type(s) Comment
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)
[Wed Oct 1 10:39:25 2008] [debug]: About to commit scrips for
transaction #320674 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:176)
[Wed Oct 1 10:39:25 2008] [debug]: Committing scrip #8 on txn #320674
of ticket #38035 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)
[Wed Oct 1 10:39:25 2008] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x9494a88), id 320674
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:624)
[Wed Oct 1 10:39:25 2008] [debug]: Working on mailfield To; recipients
are (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:640)
[Wed Oct 1 10:39:25 2008] [debug]: Subject: [mococo.nl #38035]
[Comment] overgebeleven punten na beantwoording particura
From: “Gerrit van der Linden” supportcomment@mococo.nl
Reply-To: supportcomment@mococo.nl
In-Reply-To: 200810011212.AA1078526212@a12.it
References: RT-Ticket-38035@mococo.nl 200810011212.AA1078526212@a12.it
Message-ID: rt-3.8.1-9915-1222857565-1046.38035-8-0@mococo.nl
Precedence: bulk
X-RT-Loop-Prevention: mococo.nl
RT-Ticket: mococo.nl #38035
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/)
RT-Originator: gerritvanderlinden@mococo.nl
Bcc: EelcoHoegee@mococo.nl, HansGerritsen@mococo.nl,
JoopvandeWege@mococo.nl, NicolettevanBaren@mococo.nl,
PaulSupport@mococo.nl, WimHager@mococo.nl, biancatenveen@a12.it,
vincentkers@mococo.nl
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:647)
[Wed Oct 1 10:39:25 2008] [debug]: Removing deferred recipients from
To: line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:670)
[Wed Oct 1 10:39:25 2008] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:679)
[Wed Oct 1 10:39:25 2008] [debug]: Working on mailfield Cc; recipients
are (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:640)
[Wed Oct 1 10:39:25 2008] [debug]: Subject: [mococo.nl #38035]
[Comment] overgebeleven punten na beantwoording particura
From: “Gerrit van der Linden” supportcomment@mococo.nl
Reply-To: supportcomment@mococo.nl
In-Reply-To: 200810011212.AA1078526212@a12.it
References: RT-Ticket-38035@mococo.nl 200810011212.AA1078526212@a12.it
Message-ID: rt-3.8.1-9915-1222857565-1046.38035-8-0@mococo.nl
Precedence: bulk
X-RT-Loop-Prevention: mococo.nl
RT-Ticket: mococo.nl #38035
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/)
RT-Originator: gerritvanderlinden@mococo.nl
Bcc: EelcoHoegee@mococo.nl, HansGerritsen@mococo.nl,
JoopvandeWege@mococo.nl, NicolettevanBaren@mococo.nl,
PaulSupport@mococo.nl, WimHager@mococo.nl, biancatenveen@a12.it,
vincentkers@mococo.nl
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:647)
[Wed Oct 1 10:39:25 2008] [debug]: Removing deferred recipients from
Cc: line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:670)
[Wed Oct 1 10:39:25 2008] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:679)
[Wed Oct 1 10:39:25 2008] [debug]: Working on mailfield Bcc; recipients
are
EelcoHoegee@mococo.nl,HansGerritsen@mococo.nl,JoopvandeWege@mococo.nl,NicolettevanBaren@mococo.nl,PaulSupport@mococo.nl,WimHager@mococo.nl,biancatenveen@a12.it,vincentkers@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:640)
[Wed Oct 1 10:39:25 2008] [debug]: Subject: [mococo.nl #38035]
[Comment] overgebeleven punten na beantwoording particura
From: “Gerrit van der Linden” supportcomment@mococo.nl
Reply-To: supportcomment@mococo.nl
In-Reply-To: 200810011212.AA1078526212@a12.it
References: RT-Ticket-38035@mococo.nl 200810011212.AA1078526212@a12.it
Message-ID: rt-3.8.1-9915-1222857565-1046.38035-8-0@mococo.nl
Precedence: bulk
X-RT-Loop-Prevention: mococo.nl
RT-Ticket: mococo.nl #38035
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/)
RT-Originator: gerritvanderlinden@mococo.nl
Bcc: EelcoHoegee@mococo.nl, HansGerritsen@mococo.nl,
JoopvandeWege@mococo.nl, NicolettevanBaren@mococo.nl,
PaulSupport@mococo.nl, WimHager@mococo.nl, biancatenveen@a12.it,
vincentkers@mococo.nl
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:647)
[Wed Oct 1 10:39:25 2008] [debug]: Got user mail preference ‘Individual
messages’ for user EelcoHoegee@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:39:25 2008] [debug]: Got user mail preference ‘Individual
messages’ for user HansGerritsen@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:39:25 2008] [debug]: Got user mail preference ‘Individual
messages’ for user JoopvandeWege@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:39:25 2008] [debug]: Got user mail preference ‘Individual
messages’ for user NicolettevanBaren@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:39:25 2008] [debug]: Got user mail preference ‘Individual
messages’ for user PaulSupport@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:39:25 2008] [debug]: Got user mail preference ‘Individual
messages’ for user WimHager@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:39:25 2008] [debug]: Got user mail preference ‘Individual
messages’ for user biancatenveen@a12.it
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:39:25 2008] [debug]: Got user mail preference ‘Individual
messages’ for user vincentkers@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:661)
[Wed Oct 1 10:39:25 2008] [debug]: Removing deferred recipients from
Bcc: line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:670)
[Wed Oct 1 10:39:25 2008] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:679)
[Wed Oct 1 10:39:25 2008] [debug]: No recipients found for deferred
delivery on transaction #320674
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:692)
[Wed Oct 1 10:39:25 2008] [info]:
rt-3.8.1-9915-1222857565-1046.38035-8-0@mococo.nl #38035/320674 -
Scrip 8 On Comment Notify AdminCcs as Comment
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:302)
[Wed Oct 1 10:39:25 2008] [info]:
rt-3.8.1-9915-1222857565-1046.38035-8-0@mococo.nl sent Bcc:
EelcoHoegee@mococo.nl, HansGerritsen@mococo.nl, JoopvandeWege@mococo.nl,
NicolettevanBaren@mococo.nl, PaulSupport@mococo.nl, WimHager@mococo.nl,
biancatenveen@a12.it, vincentkers@mococo.nl
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:333)
[Wed Oct 1 10:39:25 2008] [debug]: About to think about scrips for
transaction #320675 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)
[Wed Oct 1 10:39:25 2008] [debug]: Committing scrip #9 on txn #320674
of ticket #38035 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)
[Wed Oct 1 10:39:25 2008] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x9494a88), id 320674
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:624)
[Wed Oct 1 10:39:25 2008] [debug]: Working on mailfield To; recipients
are (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:640)
[Wed Oct 1 10:39:25 2008] [debug]: From: "Gerrit van der Linden"
supportcomment@mococo.nl
Subject: [mococo.nl #38035] overgebeleven punten na beantwoording particura
Reply-To: supportcomment@mococo.nl
In-Reply-To: 200810011212.AA1078526212@a12.it
References: RT-Ticket-38035@mococo.nl 200810011212.AA1078526212@a12.it
Message-ID: rt-3.8.1-9915-1222857565-253.38035-9-0@mococo.nl
Precedence: bulk
X-RT-Loop-Prevention: mococo.nl
RT-Ticket: mococo.nl #38035
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/)
RT-Originator: gerritvanderlinden@mococo.nl
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:647)
[Wed Oct 1 10:39:25 2008] [debug]: Removing deferred recipients from
To: line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:670)
[Wed Oct 1 10:39:25 2008] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:679)
[Wed Oct 1 10:39:25 2008] [debug]: Working on mailfield Cc; recipients
are (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:640)
[Wed Oct 1 10:39:25 2008] [debug]: From: "Gerrit van der Linden"
supportcomment@mococo.nl
Subject: [mococo.nl #38035] overgebeleven punten na beantwoording particura
Reply-To: supportcomment@mococo.nl
In-Reply-To: 200810011212.AA1078526212@a12.it
References: RT-Ticket-38035@mococo.nl 200810011212.AA1078526212@a12.it
Message-ID: rt-3.8.1-9915-1222857565-253.38035-9-0@mococo.nl
Precedence: bulk
X-RT-Loop-Prevention: mococo.nl
RT-Ticket: mococo.nl #38035
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/)
RT-Originator: gerritvanderlinden@mococo.nl
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:647)
[Wed Oct 1 10:39:25 2008] [debug]: Removing deferred recipients from
Cc: line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:670)
[Wed Oct 1 10:39:25 2008] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:679)
[Wed Oct 1 10:39:25 2008] [debug]: Working on mailfield Bcc; recipients
are (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:640)
[Wed Oct 1 10:39:25 2008] [debug]: From: "Gerrit van der Linden"
supportcomment@mococo.nl
Subject: [mococo.nl #38035] overgebeleven punten na beantwoording particura
Reply-To: supportcomment@mococo.nl
In-Reply-To: 200810011212.AA1078526212@a12.it
References: RT-Ticket-38035@mococo.nl 200810011212.AA1078526212@a12.it
Message-ID: rt-3.8.1-9915-1222857565-253.38035-9-0@mococo.nl
Precedence: bulk
X-RT-Loop-Prevention: mococo.nl
RT-Ticket: mococo.nl #38035
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/)
RT-Originator: gerritvanderlinden@mococo.nl
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:647)
[Wed Oct 1 10:39:25 2008] [debug]: Removing deferred recipients from
Bcc: line (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:670)
[Wed Oct 1 10:39:25 2008] [debug]: Setting deferred recipients for
attribute creation (/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:679)
[Wed Oct 1 10:39:25 2008] [debug]: No recipients found for deferred
delivery on transaction #320674
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:692)
[Wed Oct 1 10:39:25 2008] [info]:
rt-3.8.1-9915-1222857565-253.38035-9-0@mococo.nl #38035/320674 - Scrip
9 On Comment Notify Other Recipients as Comment
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:302)
[Wed Oct 1 10:39:25 2008] [info]:
rt-3.8.1-9915-1222857565-253.38035-9-0@mococo.nl No recipients found.
Not sending. (/opt/rt3/bin/…/lib/RT/Interface/Email.pm:338)
[Wed Oct 1 10:39:25 2008] [debug]: About to think about scrips for
transaction #320676 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:163)
[Wed Oct 1 10:39:25 2008] [debug]: About to prepare scrips for
transaction #320676 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:167)
[Wed Oct 1 10:39:25 2008] [debug]: Found 3 scrips for TransactionCreate
stage with applicable type(s) Status
(/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:370)
[Wed Oct 1 10:39:25 2008] [debug]: About to commit scrips for
transaction #320676 (/opt/rt3/bin/…/lib/RT/Transaction_Overlay.pm:176)

Ok, sometimes things are meant to happen :wink:

In rt-users, subject Re: [rt-users] Problem with visibilty of several
tickets, someone described the same thing. Indeed updating Text::Quoted
to 2.05 fixed my problem.

Great these mailinglists!!

Joop