Dashboards for unprivileged users

RT Users
1

Hello list!

I’ve created a project dashboard which we would like the general community to access without any special privileges. By default, the user is unprivileged and can only see SelfService. We do not want to mark users are privileged by hand to achieve this.
I was thinking of making all users Privileged by default but maybe this isn’t the right way to solve this?

By the way our installation is auto-creating accounts via Kerberos authentication.

Thanks,
William

2

I’ve created a project dashboard which we would like the general community to access without
any special privileges. By default, the user is unprivileged and can only see SelfService. We
do not want to mark users are privileged by hand to achieve this.

I was thinking of making all users Privileged by default but maybe this isn’t the right way to
solve this?

By the way our installation is auto-creating accounts via Kerberos authentication.

Dashboards are not available in the SelfService UI.
It’s definitely possible to extend RT to show them, but there are a
lot of corner cases.

If you tell the list what you were hoping to show your unprivileged
users with the dashboards you might get simpler suggestions.

-kevin

3

The dashboards show a summary of unresolved and resolved tickets for a particular queue. We have separate dashboards for separate queues.

There is nothing in particular that we wish to hide - I think allowing everyone to be privileged by default would be OK for us unless someone convinces me otherwise.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, February 28, 2013 11:04 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Dashboards for unprivileged users

On Wed, Feb 27, 2013 at 06:13:49PM +0000, Edsall, William (WJ) wrote:

I’ve created a project dashboard which we would like the general community to access without
any special privileges. By default, the user is unprivileged and can only see SelfService. We
do not want to mark users are privileged by hand to achieve this.

I was thinking of making all users Privileged by default but maybe this isn’t the right way to
solve this?

By the way our installation is auto-creating accounts via Kerberos authentication.

Dashboards are not available in the SelfService UI.
It’s definitely possible to extend RT to show them, but there are a
lot of corner cases.

If you tell the list what you were hoping to show your unprivileged
users with the dashboards you might get simpler suggestions.

-kevin

4

The dashboards show a summary of unresolved and resolved tickets for a
particular queue. We have separate dashboards for separate queues.

There is nothing in particular that we wish to hide - I think allowing
everyone to be privileged by default would be OK for us unless someone
convinces me otherwise.
Privileged only means another interface. With groups you can restrict them so that they can only do and see what you want.

Joop