Got a request here…
I’d like a dashboard I can put on the at a glance page that will show
the new / open / stalled tickets per user, in the same style as the
per-queue list that’s there by default. I’m on 3.8.7.
Tyler Eaves
Programmer
Cooke Communications / The Daily Reflector
252-329-9633
Ok, that helps some I guess. Sounds like I will need to create a
search for each person/status though,which I’m trying to avoid.On Apr 14, 2010, at 12:18 PM, Kenneth Crocker wrote:
Tyler,
Well, setting up a dashboard is pretty simple, but it will do you no
good if you do not know how to create a query.Once you have a query up and running correctly, you save it as your
personal query. Then you navigate to Tools->Dashboards. Click
Dashboards. Then click “New”. Give your new dashboard a meaningful
name. Save it it as a personal dashboard. While in the same screen
(after saving the name of the new dashboard) navigating to the right
where you will see
Basics Queries Subscriptions". Click “Queries” and select the one
that you want to be in your dashboard (you can have multiple queries
and charts in a dashboard). Then select Subscriptions and in that
page you select when you want it to run and who you want to receive
it other than yourself.Note: if you want someone other than yourself to get the dashboard
results, you need to create a cron job to run.Most of this is in the tutorial on dashboards, but this little
summary might help.Kenn
LBNLOn Tue, Apr 13, 2010 at 3:45 PM, teaves@mail.nccooke.com wrote:
Tyler,
Are you saying you do not know how to develop a query to do this
or do not
know how to put it in a dashboard or both?Kenn
LBNLA bit of both. Just did an install of RT today so I’m certainly not
familiar with it. I do have the book and it was helpful during the
install
but it makes little mention of TicketSQL or Dashboards beyond saying
they
exist.On Tue, Apr 13, 2010 at 1:52 PM, Tyler Eaves teaves@reflector.com wrote:
Got a request here…
I’d like a dashboard I can put on the at a glance page that will
show
the
new / open / stalled tickets per user, in the same style as the
per-queue
list that’s there by default. I’m on 3.8.7.Tyler Eaves
Programmer
Cooke Communications / The Daily Reflector
252-329-9633Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media.
Buy a copy at http://rtbook.bestpractical.com
Tyler Eaves
Programmer
Cooke Communications / The Daily Reflector
252-329-9633
Got a request here…
I’d like a dashboard I can put on the at a glance page that will
show the new / open / stalled tickets per user, in the same style as
the per-queue list that’s there by default. I’m on 3.8.7.
I assume you’ve seen
but it didn’t do what you wanted?
-kevin
Nope, thanks, that’s exactly what I was looking for!On Apr 14, 2010, at 12:33 PM, Kevin Falcone wrote:
On Tue, Apr 13, 2010 at 04:52:36PM -0400, Tyler Eaves wrote:
Got a request here…
I’d like a dashboard I can put on the at a glance page that will
show the new / open / stalled tickets per user, in the same style as
the per-queue list that’s there by default. I’m on 3.8.7.I assume you’ve seen
RT-Extension-SummaryByUser-1.01 - portlets to show ticket counters per user - metacpan.org
but it didn’t do what you wanted?-kevin
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Tyler Eaves
Programmer
Cooke Communications / The Daily Reflector
252-329-9633