Daily report time worked

My boss wants a daily report of time worked from the tickets in RT. The
problem is if the same ticket is worked on over a couple of days the report
totals up the “time worked field” instead of the time worked on that day.

For example

lets say I opened a ticket Tuesday and I worked on it for 45 mins so the
time worked field says 45 minutes.
Then on Wednesday I work 30 minutes on the same ticket the time worked now
shows 1hr15mins
Then Thursday I work another 15 minutes it will now say 1hr30minutes.

Any ideas on how to capture just the added minutes

View this message in context: http://requesttracker.8502.n7.nabble.com/Daily-report-time-worked-tp57962.html

How are you currently capturing/reporting that information? This doesn’t
sound like a feature native to a plain RT installation.On 18 July 2014 00:52, AdamThomas adam.thomas@sgs.com wrote:

My boss wants a daily report of time worked from the tickets in RT. The
problem is if the same ticket is worked on over a couple of days the report
totals up the “time worked field” instead of the time worked on that day.

For example

lets say I opened a ticket Tuesday and I worked on it for 45 mins so the
time worked field says 45 minutes.
Then on Wednesday I work 30 minutes on the same ticket the time worked now
shows 1hr15mins
Then Thursday I work another 15 minutes it will now say 1hr30minutes.

Any ideas on how to capture just the added minutes


View this message in context:
http://requesttracker.8502.n7.nabble.com/Daily-report-time-worked-tp57962.html
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