Customizing With Local Directory

RT Users
1

Hello,

I’m trying to customize the page in RTIR that displays incidents but I cannot see the changes I’ve made once I’ve restarted the webserver and cleared the Mason object cache.
Here is where I placed the customized file in the ‘local’ directory: /opt/rt3/local/html/Ticket/Display.html

I’ve already read the wikihttp://requesttracker.wikia.com/wiki/CustomizingWithLocalDir section, how can I get the customizations to show using the local directory?

Thanks,
Angel

2

Hello,

I’m trying to customize the page in RTIR that displays incidents but I
cannot see the changes I’ve made once I’ve restarted the webserver and
cleared the Mason object cache.

Here is where I placed the customized file in the ‘local’ directory:
/opt/rt3/local/html/Ticket/Display.html

RTIR has its own set of pages to display Incidents/IRs/Invs and
Blocks. It customizes RT’s display page to redirect to RTIR’s version
if user tries to use RT’s page on RTIR’s ticket. So you’re poking
wrong file.

I’ve already read the wiki section, how can I get the customizations to show
using the local directory?

Thanks,

Angel

Best regards, Ruslan.