Customizing Tickets/Update.html to allow setting a custom field?

RT Developers
1

My boss wants the Tickets/Update.html page to be customized to allow my RT
users to set one of our custom fields from the Reply/Comment page. By
adding:

<& Elements/EditCustomFields, TicketObj => $TicketObj &>

in the form I can display all of the custom fields (although really I only
need one to be displayed) but selecting a value doesn’t actually set it when
the ticket is updated.

I’ve looked at Modify.html but I’m just not familiar enough with what I’m
looking at to figure out what I need to add to allow the changed custom
field value (these are all select value from a list fields FWIW) to stick on
updating.

Also if there’s some way I can just get one field to display instead of all,
I’d love to know how to do that as well.

Thanks,

Tabor

Tabor J. Wells rt@fsckit.net
Fsck It! Just another victim of the ambient morality

2

My boss wants the Tickets/Update.html page to be customized to allow my RT
users to set one of our custom fields from the Reply/Comment page. By
adding:

<& Elements/EditCustomFields, TicketObj => $TicketObj &>

in the form I can display all of the custom fields (although really I only
need one to be displayed) but selecting a value doesn’t actually set it when
the ticket is updated.

I believe this should actually be:

<& /Ticket/Elements/EditCustomFields, QueueObj => $QueueObj &>

Try that first.

Also, make sure that this line is between the FORM html tags.

Andy Harrison

3

http://wiki.bestpractical.com/index.cgi?CustomFieldsOnUpdate

Tabor J. Wells wrote: