My boss wants the Tickets/Update.html page to be customized to allow my RT
users to set one of our custom fields from the Reply/Comment page. By
<& Elements/EditCustomFields, TicketObj => $TicketObj &>
in the form I can display all of the custom fields (although really I only
need one to be displayed) but selecting a value doesn’t actually set it when
the ticket is updated.
I’ve looked at Modify.html but I’m just not familiar enough with what I’m
looking at to figure out what I need to add to allow the changed custom
field value (these are all select value from a list fields FWIW) to stick on
Also if there’s some way I can just get one field to display instead of all,
I’d love to know how to do that as well.
Tabor J. Wells email@example.com
Fsck It! Just another victim of the ambient morality