Im a beginner coding RT-stuff so please be patient.
I want to customize the message template. The first thing I made was to make
use of this example:
That worked exellent. But now I want to include the name of the queue which
the ticket belongs to. And later on I whant to include a queue-customized
signature to every message.
I have looked at the Branded Queues extention (
http://search.cpan.org/dist/RT-Extension-BrandedQueues/) so I have been able
to add a field to the queue-page.
My main problem now is that I’m not able to figure out how to access the
queue-object in the /html/Elements/MessageBox file.