Customized RT at a Glance for specific users

RT Users
1

Does anyone know how to apply customized Elements (such as MyTickets, etc) to specific users only??
The goal is to have a Helpdesk manager that sees everyone’s tickets via the RT at a Glance view – I don’t want him to have to do searches to find them…
Thanks in advance.
Terri

Terri Bendl
E-ZPass
717-565-4316
terri.bendl@ezpass.csc.paturnpike.com

2

If you’re using 3.6.1, the user can create a custom Search/query, save
it as , and add that to his/her “RT at a glance” page as a
module.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Terri
Bendl
Sent: Tuesday, September 19, 2006 3:50 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] customized RT at a Glance for specific users

Does anyone know how to apply customized Elements (such as MyTickets,
etc) to specific users only??
The goal is to have a Helpdesk manager that sees everyone’s tickets via
the RT at a Glance view – I don’t want him to have to do searches to
find them…
Thanks in advance.
Terri

Terri Bendl
E-ZPass
717-565-4316
terri.bendl@ezpass.csc.paturnpike.com

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