We have over 115 Queues and about 6 major groups. When the members of
each group looks at their “unowned” tickets, they only the the tickets
in the queues they have access to. If I am in RT, but not in a group
that has access to your queue, then I will not see any new tickets in
YOUR Queue(s). You might want to re-think the privileges you are
granting to the system groups or to certain roles globally. Hope this helps.
LBNLOn 11/5/2008 12:27 PM, Don Beethe wrote:
We are looking at creating a common RT system to be shared by 10
different groups. Is there some way to customize the display for newest
unowned tickets to limit it to a set of select queues?
I have read about changing the search, but can’t seem to find how to set
up the search I would need.
It would need to be something like:
Owner=‘Nobody’ AND (Status = ‘new’ OR Status = ‘open’) AND (Queue =
‘sysadmin-cos’ OR Queue = ‘Desktop-cos’ OR Queue = ‘SAN-cos’)
I can’t find a way to set up this type of search… If I try to change
from AND to OR Aggregator, it seems to change all to either AND or OR…
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