Customization of setting priorities

Hi,

I was wondering if I can create a set priority tab when any user takes
up the ticket. Can we develop any kind of drop down from where the user
can select the priority coz right now all the tickets generated by
customers are by default set to priority 1. Any idea on this will be
greatly appreciated.

Regards,

Uday

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Uday;

I might be mis-understanding your question, but if you are happy with
the numeric priority set in RT , your users can easily change the
Priority value from the Basics tab, -its a text field not drop down ,
but I can’t see the difference between typing 3 or selecting 3 from a
dropdown …
Also in case you did 't know you can set the default priority per queue
in the Queue basics page

However, it might be you are after a worded Priority (High , medium
etc), this can be achieved and documented in
http://wiki.bestpractical.com/view/SeverityCodes

Roy

Uday Dey wrote:

Raed,

Would it be possible to have the priority available for being set on 

the ticket create page? Without having to click the “details” option?

Kenn
LBNLOn 4/29/2009 8:42 AM, Raed El-Hames wrote:

Uday;

I might be mis-understanding your question, but if you are happy with
the numeric priority set in RT , your users can easily change the
Priority value from the Basics tab, -its a text field not drop down ,
but I can’t see the difference between typing 3 or selecting 3 from a
dropdown …
Also in case you did 't know you can set the default priority per queue
in the Queue basics page

However, it might be you are after a worded Priority (High , medium
etc), this can be achieved and documented in
http://wiki.bestpractical.com/view/SeverityCodes

Roy

Uday Dey wrote:

Hi,

I was wondering if I can create a set priority tab when any user takes
up the ticket. Can we develop any kind of drop down from where the
user can select the priority coz right now all the tickets generated
by customers are by default set to priority 1. Any idea on this will
be greatly appreciated.

Regards,

Uday


DISCLAIMER:“The information contained in this message and the
attachments (if any) may be privileged and confidential and protected
from disclosure. You are hereby notified that any unauthorized use,
dissemination, distribution or copying of this communication, review,
retransmission, or taking of any action based upon this information,
by persons or entities other than the intended recipient, is strictly
prohibited. If you are not the intended recipient or an employee or
agent responsible for delivering this message, and have received this
communication in error, please notify us immediately by replying to
the message and kindly delete the original message, attachments, if
any, and all its copies from your computer system. Thank you for your
cooperation.”



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