CustomFields in Scrip

RT Users
1

I have a ScripAction that activates when a ticket is resovled. If I set a
custom field and resolve the ticket on the web site (
http://localhost:8080/Ticket/Modify.html?id=1), I’m trying to pull out the
new custom field value in the Scrip using

Find the custom field “myCustom”

my $myCustom = $ticket->FirstCustomFieldValue(“myCustom”);
$RT::Logger->debug("custom field = ". $myCustom);

but it never gets the value. Is there somewhere else I need to look for
that custom field? Is it in the TransactionObj instead? Am I going to
have to use TransactionBatch for this?
http://www.linkedin.com/in/paultomblin
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2

I have a ScripAction that activates when a ticket is resovled. If I set a
custom field and resolve the ticket on the web site (
http://localhost:8080/Ticket/Modify.html?id=1), I’m trying to pull out
the new custom field value in the Scrip using

Find the custom field “myCustom”

my $myCustom = $ticket->FirstCustomFieldValue(“myCustom”);
$RT::Logger->debug("custom field = ". $myCustom);

but it never gets the value. Is there somewhere else I need to look for
that custom field? Is it in the TransactionObj instead? Am I going to
have to use TransactionBatch for this?

If anybody cares about this, yes, I had to use TransactionBatch.

http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

3

I have a ScripAction that activates when a ticket is resovled. If I set a
custom field and resolve the ticket on the web site
(http://localhost:8080/Ticket/Modify.html?id=1), I’m trying to pull out the
new custom field value in the Scrip using

Find the custom field “myCustom”

my $myCustom = $ticket->FirstCustomFieldValue(“myCustom”);
$RT::Logger->debug("custom field = ". $myCustom);

but it never gets the value. Is there somewhere else I need to look for
that custom field? Is it in the TransactionObj instead? Am I going to have
to use TransactionBatch for this?

If anybody cares about this, yes, I had to use TransactionBatch.

Status is set before custom field. Transaction batch delays scrip
execution to the point where both changes are seen on the ticket.

–
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

Best regards, Ruslan.

4

Find the custom field “myCustom”

my $myCustom = $ticket->FirstCustomFieldValue(“myCustom”);
$RT::Logger->debug("custom field = ". $myCustom);

but it never gets the value. Is there somewhere else I need to look for
that custom field? Is it in the TransactionObj instead? Am I going to
have
to use TransactionBatch for this?

If anybody cares about this, yes, I had to use TransactionBatch.

Status is set before custom field. Transaction batch delays scrip
execution to the point where both changes are seen on the ticket.

What surprised me about this is that I didn’t have to change the
RT::Condition or the RT::Action subclasses I used, I only had to enable
TransactionBatch in the config, and in initialdata (for this testing phase,
I clean the database and do another make initdb each time) add “Stage =>
‘TransactionBatch’” to the @Scrips definition.

http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

5

Find the custom field “myCustom”

my $myCustom = $ticket->FirstCustomFieldValue(“myCustom”);
$RT::Logger->debug("custom field = ". $myCustom);

but it never gets the value. Is there somewhere else I need to look
for
that custom field? Is it in the TransactionObj instead? Am I going to
have
to use TransactionBatch for this?

If anybody cares about this, yes, I had to use TransactionBatch.

Status is set before custom field. Transaction batch delays scrip
execution to the point where both changes are seen on the ticket.

What surprised me about this is that I didn’t have to change the
RT::Condition or the RT::Action subclasses I used, I only had to enable
TransactionBatch in the config, and in initialdata (for this testing phase,
I clean the database and do another make initdb each time) add “Stage =>
‘TransactionBatch’” to the @Scrips definition.

Yes, switch to batch stage is transparent in most cases. Scrips that
work in TransactionCreate stage in most cases work in batch stage
without any changes, but reverse switch may be harder or impossible as
batch stage provides additional ways to get information about the
situation.

–
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

Best regards, Ruslan.