CustomField in Templates OWNER field

RT Users
1

I am still working on my TimeOff approval queue stuff (see some earlier
posts if you are that interested) and I have hit another snag.

Staff logs in to RT, using SelfService screen to submit request. There
are 5 custom fields that they have to complete, one of which is the
Supervisor’s name. I have used the “select one” CF so that I know the
Supervisor they pick is the same as the supervisors login name for RT.

Now I need to get that value into the “OWNER” section of the template.

I have this:

===Create-Ticket: super-approval
Depended-On-By: TOP
Queue: TimeOff-Approval
Type: approval
Owner: {$Tickets{‘TOP’}->FirstCustomFieldValue(‘Supervisor’);}
Content:
ENDOFCONTENT

which results in an Owner of “nobody” but if I but the same bit of code
in the “CONTENT” section, it does return the supervisor’s username.

So what do I have to do different to get that name into the “OWNER”
category?

http://gentgeen.homelinux.org

Associate yourself with men of good quality if you esteem
your own reputation; for 'tis better to be alone then in bad
company. - George Washington, Rules of Civility

2

Try something like this:

Type: approval
{ my $owner = $Tickets{‘TOP’}->FirstCustomfieldValue(‘Supervisor’);
$OUT = "Owner: $owner
Content: blah blah $owner blah blah
more blah
";}
ENDOFCONTENT

Regards,
Gene

At 02:11 PM 6/2/2007, Kevin Squire wrote:

I am still working on my TimeOff approval queue stuff (see some earlier
posts if you are that interested) and I have hit another snag.

Staff logs in to RT, using SelfService screen to submit request. There
are 5 custom fields that they have to complete, one of which is the
Supervisor’s name. I have used the “select one” CF so that I know the
Supervisor they pick is the same as the supervisors login name for RT.

Now I need to get that value into the “OWNER” section of the template.

I have this:

===Create-Ticket: super-approval
Subject: Approval of { $Tickets{‘TOP’}->Subject() }
Depended-On-By: TOP
Queue: TimeOff-Approval
Type: approval
Owner: {$Tickets{‘TOP’}->FirstCustomFieldValue(‘Supervisor’);}
Content:
ENDOFCONTENT

which results in an Owner of “nobody” but if I but the same bit of code
in the “CONTENT” section, it does return the supervisor’s username.

So what do I have to do different to get that name into the “OWNER”
category?

–
http://gentgeen.homelinux.org

#############################################################
Associate yourself with men of good quality if you esteem
your own reputation; for 'tis better to be alone then in bad
company. - George Washington, Rules of Civility

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Gene LeDuc, GSEC
Security Analyst
San Diego State University