CustomField Example

I couldn’t configure ExtractCustomFieldValue.

Anyone can send one example (template, scrip and mail) to me?

my example: – insert the value “xxxxx” in custom field test

1 - Create a ticket custom field test in my queue.

2 - Create a new template templateTest in the same queue

        Name: templateTest      

        Content: test|body|test:\s*(\w+)|

3 - Create a new scrip

        Description: ScripTest

        Condition: User Defined

        Action:  ExtractCustomFieldValues

        Template: templateTest

        Stage: TransactionCreate

        Custom Condition: (nothing)

        Custom action preparation code: (nothing)

        Custom action cleanup code: (nothing)


4 - send email for

        subject: etc......


                    test: xxxxx

what’s wrong?