I couldn’t configure ExtractCustomFieldValue.
Anyone can send one example (template, scrip and mail) to me?
my example: – insert the value “xxxxx” in custom field test
1 - Create a ticket custom field test in my queue.
2 - Create a new template templateTest in the same queue
Name: templateTest
Content: test|body|test:\s*(\w+)|
3 - Create a new scrip
Description: ScripTest
Condition: User Defined
Action: ExtractCustomFieldValues
Template: templateTest
Stage: TransactionCreate
Custom Condition: (nothing)
Custom action preparation code: (nothing)
Custom action cleanup code: (nothing)
create
4 - send email for
queue@machine.org
subject: etc......
body:
test: xxxxx
what’s wrong?
