Customers can set AdminCCs on tickets


#1

On my RT system (3.6.6), which is undesirable.

I’ve been unable to figure out why this is. Here are the rights which we’ve granted the group they’re in:

OwnTicket (Immediately became suspicious of this, but revoking this right seems ineffective)
ReplyToTicket
SeeQueue
ShowTicket

Any ideas would be appreciated.

Best,
-AL.


#2

Hi,

I’m brand new to this, so sorry if I end up misleading you, but I had
the same issue yesterday (my 2nd day with RT)

As well as the group your client is in, have you checked the System
Groups in the Configuration->Queues->[your.queue]->Group Rights menu?
There are three system groups (everyone, privileged and unprivileged)
which you may have set the ModifyQueueWatchers right??

Again, sorry if I’ve misunderstood or mislead J

SteveFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Andrew
Lewis
Sent: 03 July 2008 13:46
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Customers can set AdminCCs on tickets

On my RT system (3.6.6), which is undesirable.

I’ve been unable to figure out why this is. Here are the rights which
we’ve granted the group they’re in:

OwnTicket (Immediately became suspicious of this, but revoking this
right seems ineffective)
ReplyToTicket
SeeQueue
ShowTicket

Any ideas would be appreciated.

Best,
-AL.

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#3

Steve,

Thankyou for your feedback. :slight_smile: I do appreciate it.

Unfortunately I couldn’t find the ‘ModifyQueueWatchers’ right set anywhere. Anyone know of a way I can quickly check via the database if anyone has this right?

Best,
-AL.


#4

Configuration -> Tools -> Rights Matrix?

I have it on 3.6.5 but can’t remember if I installed RTx::RightsMatrix
from CPAN.

Andrew Lewis wrote:

Steve,

Thankyou for your feedback. :slight_smile: I do appreciate it.

Unfortunately I couldn’t find the ‘ModifyQueueWatchers’ right set
anywhere. Anyone know of a way I can quickly check via the database if
anyone has this right?

Best,
-AL.



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Drew Barnes
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Network Resources Department
Raymond Walters College
University of Cincinnati


#5

Andrew,

See the attached list of rights. It works for us.

Kenn
LBNLOn 7/3/2008 5:46 AM, Andrew Lewis wrote:

On my RT system (3.6.6), which is undesirable.

I’ve been unable to figure out why this is. Here are the rights which
we’ve granted the group they’re in:

OwnTicket (Immediately became suspicious of this, but revoking this
right seems ineffective)
ReplyToTicket
SeeQueue
ShowTicket

Any ideas would be appreciated.

Best,
-AL.



http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

RT Rights.doc (56 KB)