Darren Nickerson wrote:
Michele> QUESTION: We will be configuring RT soon, as I have not read
Michele> anywhere that a customer/client DB backend it a module of RT. It
Michele> would be helpful in our situation to have platform, OS level,
Michele> software version, etc. per client to expedite resolutions.
That would be soooooo incredibly useful! We’d love to see support contract
details in there as well.
I suppose that’s what all the external auth hooks are for, so that you can plug
into an existing database . . . you may well find the veteral RTers telling you
to “roll your own”.
Basically, You’d not use the external auth hooks. But I think You meant the RT
Linking Interface mentioned at the end of the config.pm. I am not a veteran,
but still: Have a look at that, and the ‘roll Your own’. If You’ve succeeded,
a small how to and success story would be welcome (^:
Harald WagenerAn der Alster 4220099 Hamburg*http://www.fcb-wilkens.com