I am using RT 4.4.3. I was trying add a mandatory Custom Field for my ticket. However, I came to know that, mandatory check will only work during the creation of the ticket(via application). However, I need to check this mandatory field when the ticket moves to Resolve. Later I found the solution how to check by adding necessary scripts in the customf field value for “OnResolve” event.
Now my question is how should I alreart this to user? Is there a way I can push some warning message in screen so that the users will came to know something has to be completed before closing the ticket.
I try to add following lines in my queue’s script. However it is not working.
$self->loc(“Please enter a valid number in the ‘Time Taken’ customfield before closing the ticket.”);
I wish to have the warning message appear in the (2). I am woring is this possible? Any other suggession will be highly appreciated.