Hello!
I am new to the world of RT but have some experience with Remedy and other
ticketing systems.
Having read the documentation for RT and still wondering, is there a way
to define “custom ticket statuses” for Tickets ?
If my reading is correct what one now has are tickets that are Created,
New, Open, Stalled, Resolved and Dead.
Thats quite a lot, but was wondering: Is there a way to add “Open -
Pending Customer Response” and “Open - Pending Vendor Response” ?
Keep up the great work,
Dallas Foster
dfoster (at) statira (dot) com